Field Investigator

Join a team where your work helps people move forward after loss. At Gallagher Bassett Technical Services (GBTS), you’ll play a key role in guiding individuals and businesses through complex claims with care, accuracy, and purpose. 

In this role, you’ll work across the New York City metro area, handling field investigations that make a real difference to outcomes. You’ll manage your own caseload, spend time in the field, and bring together facts that help clients move forward with confidence. 

You’ll also be part of a team that supports your growth. From day one, you’ll have access to training, mentoring, and opportunities to build your career across a global organization. In moments that matter, you matter. 

What’s in it for you: 

• Hourly pay starting at $24 during training, increasing to $28 to $36 after 

• Overtime at 1.5x your hourly rate 

• Earning potential of $80,000 to $120,000 per year 

• Paid mileage for field work 

• Real opportunities to grow your career and learn new skills 

In this role, you’ll lead field investigations that support insurance claims across different lines such as construction, workers’ compensation, and general liability. You’ll visit sites, gather statements, and collect evidence, helping build a clear picture of each case. 

Each day brings variety. You’ll manage your own caseload, plan your schedule, and work directly in the field. You’ll also turn your findings into clear reports, using photos, diagrams, and supporting data to explain what happened. Your work helps clients make informed decisions and supports fair outcomes. 

Along the way, you’ll stay on top of your time and expenses, complete required training, and continue building your knowledge as part of a team that values learning and development. 

Required:

• Bachelor's degree and 3 years related experience required.
• Excellent verbal/written communication skills
• High school diploma, GED, or equivalent.
• Minimum of 1 year of field investigation experience in claims or “related” field experience and some knowledge of accepted insurance industry standards and practices.
• Valid Drivers’ License and insured, registered, and well-maintained vehicle is required.
• Proficiency in basic computer skills including experience with Microsoft Outlook, Word, Excel, etc.
• Must be able to adapt to a flexible work schedule including evenings and weekends.

About you

Here’s what you’ll bring to the role:

• Experience carrying out field investigations in claims, construction, or a related area
• Ability to explain findings clearly in written reports and conversations
• Confidence working independently and managing your own schedule
• Experience using tools like Outlook, Word, and Excel to manage work and reports
• A valid driver’s license and a reliable, insured vehicle
• Flexibility to work a varied schedule, including evenings or weekends when needed

Desired qualifications:

• Experience with construction-related claims
• A bachelor’s degree or associate degree in a related field
• A valid Public Notary license
• OSHA 30-hour Construction Safety certification
• Bilingual (Fluent Spanish and/or other languages)

GBTS provides all of its Field Investigators with an excellent opportunity for professional growth. We offer a competitive salary, plus expense and mileage reimbursement.

#LI-KB3

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.