Field IT Support

Our Client, a Medical Research company, is looking for a Field IT Support for their Dallas, TX location.
 
Responsibilities:

• Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
• Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
• Perform IMAC’s all systems as applicable
• Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
• Contribute to team and client specific short, mid and long term goals
• Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
• Assist in coordination of asset disposal for client Workstation (QSW) machines and peripherals
• Ensure that the client Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
• May perform other duties as assigned

 
Requirements:

• Education Preferred: AA degree or relevant work experience and certifications – CompTIA A+
• Work Experience: 0-2 years
• Maintain composure under pressure; adapts to change; ability to grasp information quickly.
• Demonstrates entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related bexperience such as on the job training.
• Level I Autonomy
• Works under supervision.
• Use little discretion.
• Is expected to seek guidance in unexpected situations.
• Interacts with immediate team members.
• Performs Beginner Level activities.
• Requires assistance in solving problems.
• Applies Beginner Level knowledge and processes.
• Demonstrates an organized approach to work.
• Learns new skills and applies newly acquired knowledge.
• Follows policies and procedures.
• Demonstrates sufficient communication skills for effective dialogue with colleagues.
• Contributes to identifying own development opportunities.
• Word, Excel, PowerPoint, and Access.
• Problem Management - troubleshooting and problem solving skills
• Time Management and Organizational skills
• Demonstrated proficiency in verbal and written communications skills
• Strong commitment to customer and employee satisfaction.
• Ability to work with customers, both internal and external

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.