Job Description
Tittle: Field IT Support Technician
Location: Little Rock, AR(Onsite)
Duration: 9+ Months Contract
On-Site Work only. Do you and your candidate agree to this requirement?
Position Overview
Our client looking for Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
3+ years of experience in each of the following:
Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
Windows 11 operating systems
Active Directory administration
iOS and Android mobile device management tools
Network monitoring and discovery tools
Antivirus and security software and tools
Remote monitoring and management support tools
What We're Looking For
Location: Little Rock, AR(Onsite)
Duration: 9+ Months Contract
On-Site Work only. Do you and your candidate agree to this requirement?
Position Overview
Our client looking for Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
- Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
- Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
- Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
- Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
- Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
- Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
- Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
- End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
- Field Assistance: Serve as the "eyes and ears " in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
- This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!
3+ years of experience in each of the following:
- Helpdesk or Field technician support
- End User Hardware Support (laptops, desktops, mobile devices)
- IT Asset Management
- ITSM/ITAM Tools
- Software installation and maintenance
Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
- CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
- Experience with Freshservice ITSM/ITAM
- NinjaOne RMM
- Google Workspace administration experience
- Experience in government or conservation organizations
- Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
Windows 11 operating systems
Active Directory administration
iOS and Android mobile device management tools
Network monitoring and discovery tools
Antivirus and security software and tools
Remote monitoring and management support tools
What We're Looking For
- The ideal candidate takes ownership of their work, demonstrates problem-solving
- initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while
- IT Asset Management
- ITSM/ITAM tool administration
- Helpdesk or Field Technician Support
- Software installation and Maintenance
- End-User Hardware Support
- A+/CSAM/CHAMP/ITIL related Certification
- NinjaOne RMM
- Freshservice ITSM
Numbers & Facts
| Location | Little Rock, AR |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.
Skills
- Accounts Receivableunmatched
- Administrative Skillsunmatched
- Androidunmatched
- Anti-Virus Softwareunmatched
- Asset Managementunmatched
- Asset Management Softwareunmatched
- Auditingunmatched
- Business Administrationunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Computer Scienceunmatched
- Conservationunmatched
- Contract Reviewunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Driver's Licenseunmatched
- Enterprise Applicationsunmatched
- Government Organizationsunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Information Technology Softwareunmatched
- Insuranceunmatched
- Inventory Managementunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- Licensing Complianceunmatched
- Local Area Network (LAN)unmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microsoft Active Directoryunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Natural Resourcesunmatched
- Negotiation Skillsunmatched
- Network Administration/Managementunmatched
- Network Connectivityunmatched
- Network Monitoringunmatched
- On Site Supportunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Purchasing/Procurementunmatched
- RMONunmatched
- Reimbursementunmatched
- Security Softwareunmatched
- Software Administrationunmatched
- Software Installationunmatched
- Software Licensesunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Time Trackingunmatched
- Vendor/Supplier Licensingunmatched
- Vendor/Supplier Managementunmatched
- Vendor/Supplier Relationsunmatched
- Vendor/Supplier Selectionunmatched
- Willing to Travelunmatched
- iOSunmatched
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