Construction, Hardware Administration, Help Desk, Identify Issues, Insurance, Keyboards, Microsoft Windows Operating System, On Site Support, Operations, Peripheral Hardware, Printers, Software Administration, Technical Support
Overview
Our client is seeking a reliable, hands-on Field IT Support Technician to provide essential technical assistance at a construction and industrial site in Indianapolis. This is a "boots on the ground" role perfect for someone who enjoys a non-traditional office environment and thrives on solving immediate, practical problems.
You will be the primary point of contact for contractors and staff on-site, ensuring their daily operations remain seamless. For complex infrastructure or server-level issues, you will have a direct line to the corporate IT team for escalation.
Key Responsibilities- On-Site Troubleshooting: Provide "desk-side" (or bench-side) support for basic hardware and software issues.
- Peripheral Support: Resolve immediate frustrations, such as malfunctioning mice, keyboards, printers, or connectivity issues.
- User Assistance: Help contractors and field staff navigate basic software tools and hardware setups.
- Triage & Escalation: Identify issues that exceed basic support (e.g., server outages or network-wide failures) and coordinate with corporate IT for resolution.
- Reliability: Maintain a consistent presence on-site during designated hours to build trust with the local team.
Schedule & Location- Hours: Part-time (8 hours per week).
- Shift: Tuesdays and Thursdays, 8:00 AM 12:00 PM.
- Location: Indianapolis, IN (On-site construction/industrial environment).
Qualifications- Experience: At least 1 year of experience in an IT support or help desk role.
- Environment: Must be comfortable working in a construction/industrial site environment (appropriate footwear and safety awareness are required).
- Technical Skills: Proficiency in Windows OS, basic hardware troubleshooting, and peripheral connectivity.
- Communication: Ability to explain technical solutions to non-technical staff in a clear, friendly manner.
- Autonomy: Ability to work independently and know when to escalate issues to corporate.
Position Details- Employment Type: Long-term Contract.
- Pay range: $18/hr - $20/hr
- Benefits: 10 Days PTO, Health, Dental, and Vision Insurance, and Matching 401k
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Links Technology Solutions, Inc.