Field IT Technician

We’re looking for a self-motivated individual who can manage their time effectively. This role requires independence and a sense of accountability because the day-to-day working environment will involve a minimal amount of direct supervision.

• Technical knowledge: A strong understanding of computer systems, networks, and security systems. 
• Communication skills: The ability to explain complex technical concepts to non-technical personnel, and to communicate effectively with both technical and non-technical team members and on-site users.
• Problem-solving skills: The ability to quickly identify and resolve technical issues and to find creative solutions to challenges that arise.
• Organizational skills: The ability to manage multiple tasks and projects simultaneously and to prioritize.
• Interpersonal skills: Strong interpersonal skills, including the ability to work well with others and to build relationships with team members.

Duties and Responsibilities

• Must have a strong work ethic and be detail-oriented with a passion to meet customer needs and company goals.
• Provide call service support for our customers’ equipment by replacing defective components, installing new equipment, and troubleshooting issues at hand.
• Use various testing tools to configure, repair, and diagnose problems within various communications systems.
• Install alarm systems, CCTV, card access systems, structured cabling, fiber optics, networks, and workstations.
• Perform and submit all required documentation in a timely manner.
• Use power tools and basic tools such as a tone generator, network and phone cable testers, termination tools, and various communication tools.
• Must be flexible and available to work evenings or weekends when needed.
• Must be available to travel on short notice.
• Requires physical tasks such as pulling cables, climbing into attics, and using lifts.

Qualifications

• Associate degree in information technology or equivalent certifications.
• 2+ Years’ experience within the technology field
• Ability to interpret schematics, blueprints, and diagrams.
• Possess a thorough understanding of networking and troubleshooting.
• Have a mechanical aptitude and ability to use various types of hand and power tools.
• Ability to complete reports and documentation associated with job tasks.
• Must have a valid driver’s license.
• Ability to lift up to 50 pounds.
• Must pass a background check and drug test