Perform exemplary maintenance services on equipment to ensure owning and operating costs exceed customer standards. Use Holt Cat’s digital tools to capture and report issues as it pertains to the operation and performance of the equipment to maximize up time. Lastly, the incumbent must successfully work with Holt’s central dispatch team for logistics and communicate directly with customers to confirm job requirements, location, and timeline.
This is an entry level position which generally has less than one year of experience and/or demonstrated job relevant knowledge/skills. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.
Will provide superior customer service to internal and external customers in alignment with Holt CAT’s Vision, Values and Mission statement.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Performs high quality preventative field maintenance work and electronic inspections on equipment
Effectively maintains and communicates a field service schedule to deliver an exceptional customer experience
Desires to challenge self with an abundance mindset to achieve highest levels of performance and quality
Adaptable and understanding of changes to schedules and timelines
Accurately obtains, packages, and submits required compartment fluid samples daily
Maintains appearance and operation of service truck to ensure productivity and professional representation to Holt customers
Work Order Efficiency- 5% or higher for reviewed time period
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge, Skills, and Abilities
Self-motivated, thoughtful individual with a high energy level who can work alone or with others in a field environment
Ability to work independently as well as a part of a diverse team and establish and maintain effective working relationships with co-workers, supervisors, and customers
Exceptional customer service skills with the ability to interact with tact and courtesy and maintain a professional demeanor
Demonstrated proficiency with current computer software and related hardware
Some knowledge construction equipment and related equipment
Ability to read and understand equipment service manuals and lubrication charts
Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Understanding of preventive maintenance procedures and practices
Requirements
Education and Experience:
High school diploma or equivalent required
Up to one year of experience with field or shop preventive maintenance preferred
Valid drivers' license with safe driving record required
Must be able obtain a Class B CDL within 6 months of employment
Supervisory Responsibilities:
None
Travel:
Up to 20% overnight travel
Physical Requirements:
Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 50 pounds
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
Requires wearing common protective or safety equipment
Regularly works outdoors around moving mechanical parts and noise level may be high at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
Numbers & Facts
Location
Austin, Texas
Skills
Auditoryunmatched
Class B Licenseunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Softwareunmatched
Construction Equipmentunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Driver's Licenseunmatched
Equipment Maintenance/Repairunmatched
Groundskeepingunmatched
Leadershipunmatched
Logisticsunmatched
Maintenance Servicesunmatched
Material Movingunmatched
On Site Supportunmatched
Preventative Maintenanceunmatched
Process Modelingunmatched
Safety Equipmentunmatched
Team Playerunmatched
Willing to Travelunmatched
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