Job Description
- Approximately 50% of the time onsite at corporate headquarters in Houston, Texas.
- Approximately 50% travel to acquired company locations, offices, data centers, and other field sites as required.
- Travel may include short-term onsite assignments, installation and cutover support, troubleshooting, and post-integration stabilization.
- This assignment will be supporting M&A network integration and operations.
- Primarily focused on hands-on operational support, troubleshooting, implementation, site onboarding, and customer assistance.
- Work may include Houston-based support, travel to acquired locations, equipment installation, and scheduled maintenance windows.
- The resource will collaborate closely with network, security, infrastructure, service desk, M&A, and business teams.
Job Responsibilities
- Configure, troubleshoot, and maintain Cisco routers, switches, and related network infrastructure.
- Administer and troubleshoot Palo Alto Networks virtual firewalls, including security policies, NAT, VPNs, routing, and related services.
- Support Cisco SD-WAN environments, including controllers, edge devices, application-aware routing, QoS, path selection, and link failover.
- Perform hands-on installation, replacement, staging, and configuration of network, security, and wireless equipment.
- Install, configure, replace, and troubleshoot wireless access points, including connectivity, coverage, and onboarding issues.
- Troubleshoot LAN, WAN, wireless, VPN, DNS/DHCP, routing, switching, and connectivity issues.
- Respond to incidents and service requests through the customer’s help desk or IT service-management process.
- Analyze monitoring alerts, logs, packet captures, device outputs, and configuration changes to identify root cause.
- Execute approved changes, maintenance activities, and after-hours change-window work when required.
- Coordinate with carriers, vendors, field technicians, and internal IT teams to resolve issues.
- Provide clear status updates to internal customers and set appropriate expectations.
- Maintain accurate network diagrams, configurations, ticket notes, procedures, and operational documentation.
- Escalate complex or high-impact issues appropriately while continuing to drive resolution.
- Identify recurring issues and recommend practical operational improvements.
Numbers & Facts
| Location | Houston, TX |
| Job Type | Contractor |
| Industry | Staffing/Employment Agencies |
| Company Size | 51 - 200 |
| Year Founded | 2009 |
| Website | http://www.resolution-tech.com |
Qualifications
- 5+ years of hands-on network engineering or network operations experience.
- Strong practical experience with Cisco switching and routing.
- Hands-on experience administering Palo Alto Networks virtual firewalls.
- Experience supporting and troubleshooting Cisco SD-WAN environments.
- Strong understanding of TCP/IP, VLANs, trunking, STP, routing, NAT, ACLs, VPNs, QoS, DHCP, and DNS.
- Experience troubleshooting network issues using CLI tools, logs, packet captures, and monitoring platforms.
- Demonstrated ability to install, rack, cable, stage, configure, and replace network equipment and wireless access points.
- Experience working with ticketing systems, incident management, change control, and service-level expectations.
- Strong customer-service and communication skills.
- Ability to work independently in a technically demanding enterprise environment.
- Willingness to participate in scheduled maintenance windows and occasional after-hours support.
Benefits
401K, Medical, Dental, Vision
About Company
Resolution Technologies is a leader in staffing and consulting. We help clients find top talent to help them meet their key business objectives while positively impacting their bottom line.
Here at Resolution Technologies, we understand that serving our clients and consultants is what matters most and promise to never lose sight of that! We take the time to understand your individual needs through face-to-face interaction and strive to always make sure your objectives are met. Resolution Technologies is a full-service Professional Staffing and Executive Search Firm specializing in Technology, Finance & Accounting, Manufacturing Ops, Human Resources, and Marketing/Sales offering flexible solutions for our clients ranging from contract, contract-to-perm, and direct perm placements. Whatever your needs are, we promise to provide unrivaled quality and service.
Skills
- Palo Alto
- Cisco Routers
- Cisco Switches
- SDWAN
Skills
- Customer Support/Serviceunmatched
- Identify Issuesunmatched
- Mergers and Acquisitionsunmatched
- Network Architecture/Engineeringunmatched
- Network Integrationunmatched
- Network Operations Centerunmatched
- Network Securityunmatched
- Onboardingunmatched
- Operational Supportunmatched
- Security Infrastructureunmatched
- Travel Industryunmatched
- Willing to Travelunmatched
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