Field Network Technician

Job Description

Our client is looking for a Field Service Dispatch Technician with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day-to-day field installation, configuration, service, preventative maintenance, equipment decommissions, etc.

Position Details:

• Hourly salary based upon the level of experience & skill set
• A permanent position may be offered after a minimum of 6 months' trial period
• Standard work hours
  • Field Dispatch work is generally Monday - Friday/Saturday and mostly daytime, but some nights may be requested for project work and/or incident support work after the sites have closed for the day. Must be available for weekend project work when requested. Advance notice is given whenever possible.
• Tech must be available to be on a rotating weekly on-call schedule
• Type / Location: Mobile worker / State of Connecticut between cities near Greenwich, New Haven, Stamford, and Hartford, CT. Tech may also be dispatched to nearby states occasionally.

Requirements:

• Must have a valid driver's license and a reliable vehicle with the ability to carry a 6-foot ladder
• Must have a working smartphone to access the company email and company ticketing system
• Must have basic cabling tools/technician tools
• Must know how to use a laptop/email/basic knowledge of Office 365 applications such as Word, Excel
• Must be proficient in utilizing technical tools such as cable testers and fiber testers.
• Requires experience in working in communications closets
• Must be able to safely lift heavy objects
• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross-connect procedures
• Must have a basic knowledge of data communications and networking
• Must be able to assist in troubleshooting issues
• Must understand network terminology
• Must be familiar with IP phones
• Requires good interpersonal communication skills
• Must be able to explain technical issues in a way the customer will understand an issue
• Must be able to interpret a customer's issue in a way that will allow the technician to facilitate a resolution

Experience and Education:

• 3+ years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required

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