Scope of Work
Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:
* Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
* Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment
* Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough
* Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough
* Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement
* Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
* Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)
* Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
* Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)
* Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
* Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups
* Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management
| Location | Brooklyn, NY |
| Job Type | Contractor |
| Salary | $65–$70 Per Hour |
* Preferably 5 years proven experience as Field Operations in Information Technology
* Experience in managing MDF and IDF technology rooms
* Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
* Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems
* Excellent interpersonal and communication skills
* Ability to multitask and perform in a high-paced/high-pressure environment
* Ability to work independently or within a group to solve complex problems.
* Strong team player with service-oriented attitude and customer focus
* Vendor management skills
* Must be able to lift and move equipment weighing up to 50lbs
* Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Children’s Center and 2 Secure Detention Center facilities
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