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Field Operations Manager - Autonomous Robots

The DM Burr Group

Flint, MI

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Asset Management, Automation, Best Practices, Business Operations, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Documentation, Electricity, Equipment Maintenance/Repair, Identify Issues, Leadership, Lift/Move 50 Pounds, Maintenance Services, Mobile Applications, On Site Support, Onboarding, Operational Improvement, Operational Support, Operations Management, Operations Planning, Operations Processes, Organizational Skills, People Management, Performance Analysis, Performance Management, Performance Metrics, Preventative Maintenance, Problem Solving Skills, Process Development, Process Improvement, Productivity Management, RMON, Record Keeping, Remote Access, Resolve Customer Issues, Service Delivery, Standards Development, Systems Maintenance, Team Lead/Manager, Technical Leadership, Technical Support, Technical Writing, Time Management, Training/Teaching, Willing to Travel
LOCATION
Flint, MI
POSTED
1 day ago
Position Available: Field Operations Manager - Autonomous Robots

Schedule: Full Time, Monday through Friday, must have 1st and 2nd shift availability.

Salary: $70,000 per year

Location: Based out of our Corporate Office in Flint, MI, but will be traveling to various locations throughout the United States.

Job Summary:

We are seeking a highly skilled and motivated Field Operations Manager - Automation to oversee and support the deployment, performance, and continuous improvement of our autonomous robotic cleaning systems. This role combines hands-on technical responsibilities with operational leadership, ensuring efficient deployments, high equipment uptime, and consistent service delivery across all client locations. The ideal candidate will have a strong technical background, leadership capability, and a proactive approach to process development and problem-solving.

Key Responsibilities:
• Deployment and Implementation:
  • Lead and participate in the setup, configuration, and deployment of robotic equipment at client locations
  • Develop and standardize deployment processes to ensure consistency and efficiency
  • Create and maintain deployment documentation for both internal teams and customers
• Maintenance and Troubleshooting:
  • Perform routine maintenance and repairs on robotic equipment
  • Diagnose and resolve mechanical, electrical, and software-related issues
  • Ensure minimal downtime through proactive service and rapid issue resolution
  • Utilize remote access tools and mobile applications for monitoring and troubleshooting
• Maintenance Planning and Asset Management:
  • Develop and manage preventative maintenance programs, including quarterly maintenance cycles
  • Maintain tracking systems for repairs, maintenance, and equipment performance
  • Monitor equipment uptime and reliability across all deployed units
• Process Development and Workflow Optimization:
  • Identify inefficiencies in field operations and implement scalable solutions
  • Develop and maintain systems for tracking deployments, repairs, and maintenance
  • Improve workflow effectiveness to increase productivity and consistency
  • Support the development of operational best practices
• Technical Leadership and Support:
  • Serve as the primary escalation point for complex technical issues
  • Provide guidance and support to field technicians
  • Assist in training and onboarding of new team members
  • Ensure consistency in troubleshooting and repair standards
• Team Coordination:
  • Provide day-to-day support and direction to field technicians
  • Coordinates workloads and priorities across the team
  • Promote accountability, communication, and consistency within field operations
• Customer Support and Liaison:
  • Act as a primary point of contact between customers and Cleanbotics for technical and operational matters
  • Provide training and ongoing support to customers on equipment use and maintenance
  • Address customer inquiries and concerns in a timely and professional manner
• Technical Documentation and Reporting:
  • Maintain detailed records of deployments, maintenance, and repair activities
  • Track key performance metrics such as uptime, service response time, and deployment success
  • Provide updates and operational insights to leadership as needed
• Innovation and Continuous Improvement:
  • Stay current on advancements in robotic cleaning technology
  • Recommend improvements to equipment, processes, and service delivery
  • Contribute to the long-term scalability and efficiency of operations
Qualifications:
• Associate degree preferred (or equivalent experience)
• Experience:
  • Proven experience in servicing and maintaining robotic or automated equipment
  • Experience in field operations, process improvement, or team support roles preferred
• Skills:
  • Strong problem-solving and analytical abilities
  • Excellent communication and customer service skills
  • Ability to work independently while supporting team operations
  • Proficiency with remote monitoring systems, mobile applications, and tracking tools
  • Strong organizational and time management skills
Physical Requirements:
  • Ability to lift and move equipment weighing up to 50 lbs
  • Willingness to travel to client sites as needed
Work Environment:
  • Combination of field work and operational responsibilities
  • Frequent interaction with customers and internal team members
Position Expectations:
  • Maintain a balance between hands-on technical work and operational leadership responsibilities
  • Take ownership of both individual tasks and overall field performance
  • Contribute to a culture of accountability, efficiency, and continuous improvement

About the Company

T

The DM Burr Group

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