Field Operations Manager - Convenience Retail

Primary Duties and Responsibilities
 
The Field Operations Managers is responsible for executing and improving ARA’s field marketing, prospecting, surveys, and merchandising initiatives. This may include training a team of field reps, evaluating and analyzing their performance, and planning and managing logistics..  
 
Responsibilities
 
·       Well Informed on all vendors contract and Planogram. . 


·       Coach, Train and Mentor Territory Development Managers (TDMs) on how to prospect a potential member and to bring him on board as a member, to train TDMs on all vendor contracts, and to do surveys in a proper and timely manner.


·       Create Routes and schedule in order that all the existing members are approached on a quarterly basis by TDMs and also prospecting for new members.


·       Monitor and track routes in order to optimize the output from TDMs and to track time and mileage for proper records.


·       Make sure that TDMs visit the store to survey for compliance purpose. The surveys are conducted systematically and all the data are properly captured.


·       Verify all surveys done for site assessment, cold vault equipment placement and in store opportunities 


·       To analysis survey for data mining and comparing it with the vendors complain and complaince.


·       To make sure that all the survey results are captured and cleaned for the finance manager to compare it with the vendors analysis.


·       Prepare training modules for new and existing TDMs.


·       Access and evaluate team and individual performance.


·       Ensure that the onboarding process for all new members (both in ARA & PBA) is completed in a timely manner.

Other Skills and Abilities
 
·       3-5 years of Convenience Retail operations management experience required 


·       Must have Strong leadership abilities. 


·       Must have experience in managing large group of white collar labor force.


·       Must have excellent organization skills. 


·       Must be able to multi-task in a fast-paced demanding atmosphere. 


·       Must have excellent time management skills. 


·       Must have experience in evaluating and training team members.


·       Proficient in use of Microsoft Office Applications (i.e., Word, Excel, PowerPoint and Outlook)


·       Must have analytical, goal oriented work style.