Field Operations Manager

• Initial Phase: Paid onboarding focused on learning our metrics, call-by-call tracking, and workflow management systems.
  
• In-Role Probation: You enter the field role full-time. This is your probation period to prove you can hold technicians accountable and hit target metrics.
  
• Graduation: Upon successful graduation from probation, your pay increases to our standard manager base salary plus a performance bonus plan tied directly to your department's gross profit and efficiency.
  

• Call-by-Call Management: Actively running the daily service scoreboard — monitoring conversion rates, average tickets, and technician billable efficiency in real time.
  
• Technician Accountability: Leading high-energy morning huddles, auditing field processes, and ensuring no technician cuts corners on our customer service playbook.
  
• Performance Tracking: Running structured, metrics-based reviews. We operate on a performance-and-results model, not a friendship model.
  

• You manage by "feeling" instead of diving into data, tracking lead measures, and managing metrics.
  
• You allow crews to give excuses or accept substandard work because "it's hard to find good people."
  
• You side with complaining employees over company standards just to be "liked." We are building a winning business, not a social club.
  

Benefits

• WHAT WE OFFER