Field Operations Manager

How We Show Up for Our Patients: 
As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home.  

Care at Somatus goes beyond treatment. Through a whole‑person approach, we deliver outcomes‑driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.  

We hire the brightest and boldest — talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn’t just a milestone — it’s a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.   

Does this sound like you? Keep reading. 

How We’ll Support You: 
We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including: 

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs 

• Paid Time Off: Accrual of 3 weeks’ Vacation (PTO)
• Professional development: CEU and tuition reimbursement 

The Field Operations Manager supervises an interdisciplinary team of clinical and non-clinical field team members and directs the team to manage Affordability and advance clinical quality for patients with kidney disease and congestive heart failure.  The Operations Manager is responsible for overseeing daily operations for assigned teams, tracking key metrics, and ensuring timely task completion while adhering to policies. This role ensures staff productivity and provides support for performance management and staffing needs.  

This role is a fully remote position with some expected travel within your market.

• Oversee operations in alignment with company standards, policies, and strategic goals. 
• Supports or manages budget monitoring, cost-saving initiatives, and P&L as appropriate to the role level. General overall knowledge of Profit & Loss (P&L) business management (financial reporting, census measures, variance reports, labor reports, etc.) in a healthcare setting. 
• Understands and utilizes business intelligence reports/tools to manage business operations. 
• Maximizing profitability through expense control, and ongoing market labor and expense analysis. 
• Review, manage, and coordinate case assignments with care teams for identified patient populations. Assigns overflow of tasks as needed. 
• Supervises interdisciplinary care team which may be comprised of nurses  social workers, Patient Health Advocates, dietitians, pharmacists, and/or other relevant care team role types 
• Manage daily team operations while fostering a positive team culture, growth, accountability, and engagement, while ensuring alignment with company objectives and performance standards.  
• Manages staff adherence to Somatus workflows, protocols, best practices, and documentation expectations via documentation and call audits. 
• Supports training, advancing the clinical model and re-training efforts, and identifies gaps where additional staff training/coaching is needed; facilitates ongoing training in the market. 
• After training, show proficiency in the Somatus care management processes and relevant  systems/applications. 
• Support Operation leader(s) in tracking Somatus Payor partner requirements and standard reports. 
• Supports data collection, report preparation, and material creation for Somatus payer partner meetings, including Joint Operating Committees (JOC). 
• Works with market leadership to track market progress to goal for KPI leading indicators, quality, SLAs, etc. 
• Audit care team documentation to drive improvements and audit recorded calls for coaching opportunities and quality performance. 
• Performs shadow visits in the field as needed to support performance improvement. 
• Reports/resolves issues and system barriers to efficient and effective care. 
• Participates in care team meetings, performance improvement, and patient satisfaction initiatives. 
• Utilizes population management data and resources to identify patients at risk and facilitate appropriate support and resources. 
• Ensures pertinent patient information and performance reports are appropriately shared with customers. 
• Oversees an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers etc. 
• Coordinates with Operation leader(s) to track and share data with corporate teams and customers on patient outcomes measures and performance against outcomes and financial goals. 
• Work collaboratively with Technology, Finance, Population Health Product & Innovation, and Human Resources.
• Perform other pertinent job duties as defined or outlined by company policies, procedures, job aids, and workflows. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications:

• Associate or Professional Degree in health/business/engineering or relevant field preferred and/or Up to 2 years of leadership experience in a supervisory/team lead role.

Preferred Qualifications:

• Clinical certification, degree, or relevant experience (ex. – MD, NP, PharmD, RN, ADN/ASN, LCSW, MSW)  
• Masters of Business Administration (MBA) preferred. 
• Healthcare management experience is preferred.  
• Budgeting experience preferred.

Knowledge, Skills, and Abilities:

• Intermediate skills with Microsoft applications, which may include Word, Excel, PowerPoint, and other web-based applications. May produce complex documents, perform analysis, and maintain databases. 
• Strong interpersonal and customer service skills required to communicate with patients, family members, physicians, and other health care providers, as well as other colleagues. 
• Must possess strong problem-solving abilities and analytical skills. 
• Demonstrates, after training, the ability to use all applicable electronic systems/applications including population management systems to input, retrieve, and manipulate clinical information. Must be highly attentive to detail, accuracy, and achieving end results. 
• Utilizes critical thinking and good judgement in the performance of tasks. 
• Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow. 
• Intermediate skills with Microsoft applications which may include Word, Excel, PowerPoint, and other web-based applications. May produce complex documents, perform analysis, and maintain databases. 
• Understands and complies with highest standards of confidentiality and professionalism. 
• Positive and inspiring team leadership style to drive outcomes while driving a culture of excellence by keeping team members engaged. 
• Knowledge and experience to coach team members to empower patients in self-management and shared decision making.
• Ability to travel throughout the assigned region(s) to shadow staff and travel to HQ as needed.