Field Operations Specialist

Title: Field Operations Specialist
Duration: 12 Months
Location: Brooklyn and Bronx, NY (100% Onsite) No Remote!

Job Description:

The Administration for Children's Services (Client) Office of Information Technology seeks Field Operations Specialist who will be responsible for managing IT Technology Rooms (MDF, IDF, Datacenter).

Background

The infrastructure unit is responsible for IT Infrastructure management for Client which is comprised of five operational areas : Server Operations, Network Operations, Datacenter & IT Operations, Systems Design & Architecture, and Specialized Applications Support. Server Operations oversee and mange server environment consisting of 400+ physical/virtual servers, at our datacenter and remote sites (configuring, patching, provisioning, vendor management, etc.). Network Operations oversee and manage entire network landscape. This includes our datacenter, Switching, Routing LAN/WAN/WWAN connectivity, VPN/Remote Access, Storage (SAN/NAS), Data security, all IT footprint throughout all 37 Client offices in five boroughs consisting of 200+ network gears.

Scope of Work

Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:

• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment
• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough
• Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough
• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement
• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Perform Hardware Equipment Replacement for failed components in coordination with Client Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)
• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)
• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
• Completing Circuit Cutovers in coordination with NYC OTI and Client Infrastructure Network and Telecom Groups
• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

Qualifications

• Preferably 5 years proven experience as Field Operations in Information Technology
• Experience in managing MDF and IDF technology rooms
• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, POU, Security surveillance systems
• Excellent interpersonal and communication skills
• Ability to multitask and perform in a high-paced/high-pressure environment
• Ability to work independently or within a group to solve complex problems.
• Strong team player with service-oriented attitude and customer focus
• Vendor management skills
• Must be able to lift and move equipment weighing up to S0lbs
• Must be able to travel as needed between 37 Client sites in NYC 5 Boroughs including 24x7x365 sites Children's Center and 2 Secure Detention Center facilities