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Skills
Administrative Skillsunmatched
Coachingunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Customer Service Evaluationunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Driver's Licenseunmatched
Equipment Maintenance/Repairunmatched
HVACunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Leadershipunmatched
Lift/Move 50 Poundsunmatched
Maintenance - HVACunmatched
Maintenance - Plumbingunmatched
Maintenance Servicesunmatched
Mentoringunmatched
OSHAunmatched
On Site Supportunmatched
Onboardingunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Performance Managementunmatched
Performance Metricsunmatched
Physical Demandsunmatched
Plumbingunmatched
Productivity Managementunmatched
Quality Managementunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Staff Requirementsunmatched
Staff Trainingunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Time Managementunmatched
Description
Benefits:
401(k)
Company car
Competitive salary
Dental insurance
Health insurance
Pespisa Company is looking for an experienced Field Operations Supervisor
The Field Operations Supervisor is responsible for leading the day-to-day operation of the HVAC and Plumbing field teams. This individual oversees technicians, ensures exceptional customer service, maintains quality workmanship, improved productivity, and supports the continued growth of the company. The ideal candidate has extensive experience in both HVAC and plumbing, has successfully supervised technicians, possesses strong leadership skills, and is committed to developing employees while delivering exceptional customer experience.
Primary Responsibilities
Supervise, mentor, and support HVAC and plumbing technicians.
Lead by example with professionalism, integrity, and a positive attitude.
Conduct ride-along, field evaluations, and technician coaching.
Assist with hiring, onboarding, and training new employees.
Hold technicians accountable for company standards, workmanship, safety, and performance expectations.
Build a positive team culture focused on communication, teamwork, accountability, and customer satisfaction.
Customer Service
Promote outstanding customer service in every job.
Support technicians in communicating repair options and recommendations.
Resolve customer concerns professionally and promptly.
Ensure customers receive positive experience from the initial service call through job completion.
Performance Management
Monitor technician productivity and efficiency
Review key performance indicators (KPIs).
Safety Compliance
Promote safe work environment.
Ensure technicians follow OSHA safety standards and company policies.
Conduct regular safety meetings.
Maintain vehicle, equipment, and job site safety standards.
Ensure proper use of tools, materials, and personal protective equipment (PPE)
Administrative Responsibilities
Work closely with GM to ensure the daily operations of the company run efficiently.
Communicate field issues, customer concerns, staffing needs and operational challenges to the GM.
Ensure technicians complete all required documentation, including:
Detailed job notes.
Photos / videos taken and uploaded into Service Titan.
Equipment model and serial numbers recorded on every installation.
Customer signatures on every job, estimate, etc.
Qualifications
Minimum of 4-10 years of experience in the HVAC and plumbing industry.
Strong working knowledge of both residential HVAC and plumbing systems.
Previous experience supervising, managing, or leading field technicians.
Provide ability to coach, mentor and develop employees.
Excellent troubleshooting and diagnostic skills.
Strong organizational and time management skills.
Ability to remain calm under pressure and adapt to changing priorities.
Physical Requirements
Ability to perform field work.
Ability to lift 50+ pounds.
Ability to climb ladders, work in attics, crawl spaces, and mechanical rooms when necessary.