Full time/ Part time: Part time
Regular/ Seasonal: Seasonal
Pay Rate: $19.50/hour
We are seeking Field Operations Team Members to join our bike operations team. As a Field Agent, you will be responsible for field-based tasks to ensure the effective operation of the system's bike and scooter capacities and station performance. The ideal candidate should have an active driver's license, excellent communication skills, and the ability to make in-the-moment decisions to meet and exceed team KPIs. This is a 6-month fixed-term contract; your season will end 6 months after your hire date.
Daily tasks include, but are not limited to:
Rebalance Chicago's stations by transporting rideables from overpopulated to under-populated areas.
Assist in the process of routine maintenance by retrieving broken rideables from the field and returning repaired rideables from the warehouse.
Replenish system health by swapping batteries.
Using provided tooling, search for and recover potentially lost assets.
Shift Transit is North America's leading operator of urban bicycle share programs. Shift Transit is proud to be the operation partner for [brand name], [city name]'s [bike or scooter]-share system. Shift Transit has years of experience planning, implementing, and operating bicycle share programs across North America.
Shift Transit is proud of the diversity of our team members. We provide equal opportunities to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, genetic information, or disability.
The ability to effectively communicate at all levels within the organization.
The ability to use technology provided by the company.
A willingness to work in all weather conditions outside, year-round.
The ability to perform assigned shifts, including nights, weekends, and holidays.
Reliable access to transportation to and from work.
Possess a valid and active driver's license.
The ability to lift 75 lbs.
The ability to bend, stoop, and stand for long periods.
Previous Customer Service Experience preferred.
Due to the nature of the work performed by the company, team members may be assigned to perform duties outside their responsibilities.
Benefits
Shift Transit is proud to offer our team members a competitive benefits package, including competitive wages, medical, dental, and vision insurance, 401k savings accounts, and paid time off. Eligibility for benefits may vary based on your employment status.