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Skills
Agricultureunmatched
Channel Managementunmatched
Cross-Functionalunmatched
Data Analysisunmatched
Diesel Engineunmatched
Electric Motorunmatched
Electrical Engineeringunmatched
Electricityunmatched
Health Planunmatched
Identify Issuesunmatched
Manufacturing Engineeringunmatched
Manufacturing Technologyunmatched
Microsoft Officeunmatched
On Site Supportunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Product Engineeringunmatched
Product Supportunmatched
Quality Managementunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Writing Skillsunmatched
Description
Our Client, an Agriculture Products company, is looking for a Field Operations Technician for Product Engineering Support at their Waterloo, IA location.
Responsibilities:
Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability.
May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.
Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
Provide assistance in gathering identified parts needed for production intent updates.
Requirements:
Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience:
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
Founded in 2000
2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.