Field Sales Advisor - Bellevue Service Center

Rivian Automotive, LLC

Clyde Hill, WA

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JOB DETAILS

SALARY

$50,600–$63,300 Per Year

JOB TYPE

Full-time, Employee

SKILLS

Background Investigation, Best Practices, Communication Skills, Compensation and Benefits, Consumer Branding, Continuous Improvement, Customer Conversion, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Customer/Client Research, Data Entry, Demand Generation, Demographics, Disability Insurance, Driver's License, English Language, Exceeded Sales Goal, Field Sales, Government Regulations, High School Diploma, Information/Data Security (InfoSec), Leadership, Lift/Move 50 Pounds, Multitasking, Needs Assessment, Operations, People Management, Performance Metrics, Presentation/Verbal Skills, Product Demonstration, Reference Verification, Retail, Sales, Sales Closing Skills, Sales Cycle, Sales Pipeline, Sales Prospecting, Sales Qualification, Salesforce.com, Schematics, Secondary School, Social Media, Team Lead/Manager, Team Player, Website Conversion, Willing to Travel, Writing Skills

LOCATION

Clyde Hill, WA

POSTED

30+ days ago

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

As a Field Sales Advisor V, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture.

To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

RIV Level: RIV5

Address: 620 116th Ave NE Bellevue, WA 98004

Responsibilities

Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS.
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture.
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service.
Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals.
Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
Stay up to date on the auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
Serve as Manager on Duty by performing keyholder responsibilities for opening and closing the location, ensuring all policies and procedures are followed, oversee daily operations by completing checklists, leading team huddles, assigning tasks, and providing comprehensive business recaps.
Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
Take on additional projects, duties and assignments as required and/or by request from leadership.

Qualifications

5+ years experience in Sales, Retail, Hospitality or similar fields (commission-based environments and/or automotive experience a plus); 2+ years supervisory experience preferred.
Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment highly preferred.
At least 21 years of age.
High School Diploma, GED, or other recognized high school equivalency credential required.
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
Ability and willingness to travel as needed to support events, new market launches, etc.
Experience using CRM systems (Salesforce preferred).
Working knowledge of Google Workspace with the ability to learn new tools quickly.
Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
Ability to obtain and maintain local sales licenses if applicable in your state/province.

Physical Requirements:

Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions.
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Competencies:

Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in the technology and automotive space.
Resilience and ability to overcome objections using active listening and critical thinking.
Ability to multi-task while providing exceptional quality of work.
Ability to work effectively both in a team and independently.
Excellent written and verbal language skills in English, additional languages a plus.
Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.

An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.

Pay Disclosure

The salary range for this role is $50,600-$63,300/yr for Washington based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for a sales variable compensation plan and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than March 9th, 2026.

Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Equal Opportnity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.

About the Company

Rivian Automotive, LLC

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