Job Description
Job Title: Field Sales Rep – City Launch & Merchant Success
Contract Duration: 6 months from the date of start
Location: Onsite
Contract Duration: 6 months from the date of start
Location: Onsite
- New York – High Priority
- San Francisco Bay Area
- Los Angeles – High Priority
- Seattle
- Portland
- Chicago
- Austin
- San Diego
- Philadelphia
- Atlanta
- Onsite / Field-based role
- Candidates will spend 4 days per week in the field - Monday through Thursday.
- Travel is within approximately a 100-mile radius of the assigned metro area.
- This does not mean traveling 100 miles every day; the 100 miles represents the overall geographic coverage area.
- Friday is work-from-home / desk-based.
- Total schedule is 40 hours per week.
- Candidates must be comfortable spending the majority of their week visiting businesses in person.
- Level: L5
- Seeking a City Launcher, Merchant Success & Community to drive merchant adoption, education, and long-term engagement for Neighborhoods across launch markets.
- This is a 6-month contract, field-based role where you’ll spend the majority of your time meeting merchants face-to-face. Travel is primarily local (within approximately 100 miles of your assigned market) and includes frequent visits to businesses, community events, and merchant training.
- You’ll be the face of Neighborhoods in your city—building relationships with local business owners, leading engaging onboarding and training sessions, hosting community events, and ensuring merchants get lasting value from the program.
- You’ll also serve as the voice of the merchant, bringing insights from the field back to Product, Operations, and Go-to-Market teams to help shape the future of Neighborhoods.
- Success in this role will be measured by merchant adoption, engagement, program retention, training effectiveness, community participation, and the quality of insights that help improve and scale the program.
- Be the face of Neighborhoods in your city, building trusted relationships with local merchants.
- Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
- Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
- Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
- Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
- Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better.
- Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
- Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable.
- Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.
- 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
- You genuinely enjoy meeting new people and quickly building authentic relationships.
- You thrive in fast-paced, entrepreneurial environments where you’re expected to take initiative, solve problems, and make things happen.
- You’re comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
- You have experience leading trainings, facilitating workshops, or educating customers in a way that’s engaging and memorable.
- You’re highly organized, dependable, and follow through on commitments.
- You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
- You’re excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
- You’re passionate about local businesses and believe strong communities are built by helping independent businesses thrive.
Numbers & Facts
| Location | New York, NY |
| Job Type | Temporary, Contractor, Full-time |
| Industry | Computer/IT Services |
| Salary | $1 Per Hour |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.
Skills
- Community Supportunmatched
- Customer Relationsunmatched
- Customer Trainingunmatched
- Entrepreneurshipunmatched
- Field Salesunmatched
- Follow Throughunmatched
- Leadershipunmatched
- Onboardingunmatched
- Operations Managementunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Restaurantunmatched
- Retail Operationsunmatched
- Retention Programsunmatched
- Salesunmatched
- Sales Managementunmatched
- Travel Planningunmatched
- Willing to Travelunmatched
- Work From Homeunmatched
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