The Sales Rep is responsible for generating new business, providing estimates, and guiding customers through the pool renovation process from initial contact to project handoff within a given geographic territory. The Sales Representative is responsible for prospecting, qualifying, and closing sales opportunities. This role builds relationships with customers and meets or exceeds sales targets.
What you'll do:
Conduct site visits to assess project scope and customer needs
Provide accurate estimates and explain services (new pool builds, remodels, plaster, tile, coping, etc.)
Build rapport with clients and provide excellent service throughout the sales cycle
Close deals and coordinate smooth handoff to operations team for scheduling and execution
Maintain updated records of sales activities in CRM or tracking software and sales forecasts.
Stay up-to-date with products, finishes, materials, and pricing trends.
Collaborate with marketing and service teams to ensure customer satisfaction.
What we are looking for:
High school diploma or GED
2+ years of experience in Business to consumer sales (construction, home improvement, pool industry sales experience preferred)
Strong communication, presentation, and relationship-building skills
Ability to read basic construction plans or learn quickly
Valid driver’s license and reliable transportation (company vehicle may be provided)
Willingness to travel within assigned territory.
Comfortable using tablets, estimating tools, and CRM systems
Bilingual (English/Spanish) a plus
Self-starter with a hunter mentality and follow-through
Physical Requirements/Work Environment:
Ability to walk job sites, measure pools, and climb in/out of pool shells or backyards
Prolonged periods sitting at a desk and working on a computer.
Stand and drive for long periods
Occasionally lift presentation materials or samples (up to 30 lbs)
Performance Expectations:
Be punctual for all scheduled appointments, meetings, and events.
Maintain a professional appearance and represent the company positively in all customer interactions.
Follow the company’s documented sales process.
Attend and actively participate in all company training sessions and team meetings.
All leads need to be contacted in 4 methods (phone call, text, email and app) within 24 hours and the status updated in the system accordingly.
Ensure timely collection of all payments (50% down, 50% pre-plaster).
Provide quality control inspections on a regular basis with all projects.
Ensure the customer's last name is used for every P.O. and invoice.
Only use approved company documents, proposals, and tools for customer facing interactions.
Ensure all paperwork is completed accurately (bids, contracts, change orders, financing, permits, etc.) and approved in a timely manner on all projects.
Respond to all external and internal communication (calls, texts, emails) within 24 hours.
Log all leads, customer interactions and site visits in company systems and server on a weekly basis.
Report any customer complaints or concerns promptly to management.
Commissions are paid out ONLY for completed projects assigned to you. If a project is reassigned to be completed by someone else, the commission is reassigned to who completes the project.
All projects must maintain 20% profit margin (10% sales rep, 10% company). Any loss will be split equally between the sales rep and the company against commission on the project. All discounts, no profit, at cost or aspects to settle a project must be approved and documented.
Any verbal discussion (questions, pricing or agreements) with management must be documented in a follow up email to management for confirmation, approval and any needed follow up.