Field Security Manager

Global Guardian

San Francisco, CA

Apply

JOB DETAILS

JOB TYPE

Full-time

LOCATION

San Francisco, CA

POSTED

30+ days ago

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

Position Summary and Objective

The Field Security Manager is crucial in our domestic security operations function. This position supports the development of customized security plans for each client based on their unique intake needs. It is also responsible for supporting the director and deputy director with operations strategies, P&L oversight, execution of KPIs, and developing frameworks to ensure documentation and program uniformity.

Essential Functions and Responsibilities

Review all administrative documentation for the field security contracts, including organizational structure, hours, billing, weekly and monthly contracts, and ensure hours overages are invoiced.
Affirm invoicing, reporting weekly and monthly to ensure accurate data is submitted effectively.
Review and affirm program timecards for hours and PTO requests impacting invoicing.
Review and edit all Incident Reports (IRs) before sending them through the chain of command for the programs you will be overseeing.
Review and edit all Suspicious Activity Reports (SARs) before they are sent through the chain of command for each program.
Respond to and document all personnel matters with the guidance of Global Guardian HR & People Operations and the Domestic Field Security Operations leadership.
Utilize SharePoint to enter all employee records, documentation, certificates, etc., for the programs you will be overseeing.
Work closely with colleagues and client to build SOPs and Post Orders that will be converted into tabletop training.
Obtain and maintain all hard copy compliance documents required by the State of California's Bureau of Security and Investigate Services (BSIS).
Develop and maintain documentation for compliance and quality control, ensuring transparency.
Foster long-term client relationships through regular, proactive communication.
Maintain a proactive, solution-oriented approach to resolving client issues, responding swiftly and effectively.
Manage replacement hiring, training planning, budgeting, and agent licensing compliance.

Competencies and Attributes

Excellent verbal and written communication.
Demonstrated experience developing relationships.
Ability to manage multiple tasks concurrently.
Ability to manage sensitive information with confidentiality and professionalism.
Demonstrated experience in effectively managing workload, seeing projects to completion.
Exhibits commensurate resourcefulness and independence with urgency to meet goals.

Qualifications and Education

0-3+ years of training assessments experience or similar role preferred.
A bachelor's degree in business administration, security management, or a related field is preferred.
Demonstrated acumen with sales techniques.
Exhibits drive and learn quickly.
Demonstrated ability to build rapport and engage prospects with minimal information.
Demonstrated ability to prioritize client needs while leading and supporting high-performing teams with professionalism and respect.

Position Type and Schedule

Regular Full-Time (RFT).
Salaried, exempt professional.
Ability to travel and regularly visit all client site locations on the West Coast of the U.S.
Salary: 130,000 - 150,000 annually.

Work Environment, Physical Demands, and Professional Standards
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include:

Frequent sitting and standing for periods.
On occasion, perform stressful and physical activity when needed.
Ability to lift 10-20 pounds when needed.
Held to professional standards to maintain a high degree of moral conduct and client safety.

As part of our commitment to maintaining professional standards for our clients, we reserve the right to review publicly available online content and public information on social media platforms to ensure alignment with our company's professional standards. We do not require, nor will we ask for, access to private, non-public social media accounts or passwords.

We reserve the right to review public-facing social media profiles and online content for compliance with company professional standards. We do not require, nor will we ask, access to private, non-public social media accounts or passwords.

Equal Opportunity Employer Statement
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact

HRrecruiting@globalguardian.com

About the Company

Global Guardian

Resume Resources

Free Resume Templates Free Resume Builder