Field Service and Operations Technician

Field Service and Operations Technician

Feb 27, 2025

OmniGuide Inc. is currently in search of a Field Service and Operations Technician specializing in Laser Medical Equipment (Co2 and Thulium Lasers) to join our expanding global Operations team in Billerica, MA.

Resumes: OmniGuidejobs@omni-guide.com

About Us:

Located in Billerica, MA, USA, OmniGuide Holdings is a prominent medical device manufacturer specializing in Thulium and Co2 Laser systems. Additionally, we are a global fiber producer of Urology and flexible fiber laser technology, delivering products that advance surgical precision, accessibility, and control for minimally invasive surgery, laparoscopy, and robotic-assisted surgery.

Established in 2000 and headquartered in Billerica, MA, OmniGuide, Inc. is at the forefront of designing and producing advanced energy surgical systems applicable to a wide range of surgical procedures. Our product portfolio encompasses surgical laser systems complemented by proprietary guided imaging software, flexible instruments, and other surgical tools.

Job Summary:

The Optical Field Service and Operations Technician is responsible for installing, troubleshooting, and maintaining advanced optical and fiber-optic systems at customer sites. This role involves a combination of hands-on technical work in the field and providing operational support. The ideal candidate will have expertise in optical networking, fiber optics, and related equipment, as well as excellent problem-solving skills and a strong customer service orientation.

Key Responsibilities:

• Installation and Setup: Install, configure, and test fiber-optic networks and equipment, including optical transmission systems, wavelength division multiplexing (WDM) devices, amplifiers, and optical switches.

• Maintenance and Troubleshooting: Perform routine maintenance, diagnostics, and repair of optical laser systems to ensure optimal performance. Identify issues, diagnose faults, and implement corrective actions quickly and efficiently.

• Field Service: Travel to customer sites to install, inspect, repair, and upgrade optical networking equipment. Collaborate closely with customers to resolve issues on-site, ensuring minimal downtime.

• System Upgrades: Conduct hardware and software upgrades for optical networking systems. Ensure compatibility and performance optimization when integrating new equipment into existing networks.

• Documentation: Accurately record maintenance activities, issue reports, and service logs. Maintain detailed records of equipment configurations, network layouts, and repair histories.

• Customer Support: Provide exceptional customer service by addressing client concerns, explaining system functionalities, and ensuring clients are satisfied with the service provided. Offer post-

installation support and training as needed.

• Compliance and Safety: Follow industry standards and safety protocols during installations and repairs. Ensure all work complies with company guidelines and regulatory requirements.

• Technical Expertise: Stay up-to-date on the latest developments in optical networking technologies and best practices. Participate in continuous training and skill enhancement programs.

Qualifications:

• Education: Associate's or Bachelor's degree in Telecommunications, Electrical Engineering, or a related field. Relevant certifications in fiber optics (e.g., CFOT, FOA) are a plus.
• Experience: 2-5 years of experience in optical network installations, troubleshooting, and field service operations. Experience with WDM systems, optical amplifiers, and fiber-optic testing tools preferred.

Technical Skills:

• Proficiency in fiber-optic testing tools such as Optical Time Domain Reflectometers (OTDRs), power meters, and light sources.
• Strong understanding of optical laser systems preferred
• Familiarity with network management systems (NMS) and remote monitoring tools.

Soft Skills:

• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Attention to detail and problem-solving capabilities.

Physical Requirements:

• Ability to work in a manufacturing environment, including standing, walking, and lifting up to 50 pounds.
• Domestic and International travel required

Working Conditions:

• This role operates in a manufacturing plant environment. Exposure to moderate noise levels, machinery, and occasional chemical fumes.

Equal Opportunity Employer: OmniGuide is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business needs.