Contract Management, Customer Relations, Customer Support/Service, Documentation, Electrical Engineering, Electricity, Electronics, Equipment Maintenance/Repair, Identify Issues, Mentoring, On Site Support, People Management, Preventative Maintenance, Product Management, Product Support, Programmable Logic Controller (PLC), Reporting Skills, Root Cause Analysis, Safety/Work Safety, Schematics, Semiconductor Manufacturing, Semiconductors, Startup, System Operations, Systems Hardware, Systems Maintenance, Technical Support, Variable Speed Drive (VSD)
POSITION SUMMARY
Under general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine root cause of tool failures.(Essential)
- Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service.
- Must show proficiency with using customers’ systems. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
- Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
- Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
- Act as a customer contact on technical and service-related problems. (Essential)
- Must be able to provide guidance to other field technicians and field service engineers. (Essential)
- Train and mentor Field service associates levels I-II-III. (Essential)
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
Education
- Associates of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.
Experience
Preferred: Six (6) to Ten (10) years of work related experience, preferred in semiconductor, manufacturing, or related industries.
Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
Strong Customer Relations skills.
You should be proficient in:
- Electrical Schematics
- Troubleshooting Skills
- Mechanical Troubleshooting Skills
- 120/208/240/480 Voltage Systems
- Industrial Robot Programming
- Industrial Electrical Experience
- Industrial Electrical Systems
- Equipment Diagnostics & Troubleshooting
- Mechanical Systems & Component Repair
- Lockout/Tagout (LOTO)
- Equipment Repair & Maintenance
Machines & technologies you'll use:
- Variable Frequency Drives (VFD)
- Programmable Logic Controller (PLC)
E
Ebara Technologies - USA
Ebara Technologies takes it seriously when its parent says, "keep your room clean." Ebara manufactures cleanroom equipment necessary in semiconductor production. Through its two divisions, Components and Semiconductor Equipment, Ebara provides cleaning and ozone, systems, exhaust systems, chemical mechanical polishing systems, wafer plating, heaters, and other equipment used in the electronics industry for silicon wafer processing. It also offers solar exhaust management products as well as products for photovoltaic and OLED processes. Ebara Technologies has sales offices throughout the US, and sales and production facilities in Asia and Europe. Founded in 1990, the company is a part of Ebara Corporation's Precision Machinery Group.