Job Description
The ideal candidate for our Field Service Associate position is an individual who will complete live interactive software presentations/trainings in a medical environment, has experience in the medical and/or aesthetic industry, works well independently as well as part of a team, and demonstrates technical and mechanical aptitude. The ideal candidate is highly motivated with a positive attitude and passion for customer service, who thrives in a fast-paced work environment and possesses strong organizational and interpersonal skills.
Job Responsibilities
Job Description:
- Coordinate and deliver online and onsite hands-on product training for clients ranging from 2-4 hours
- Perform onsite installations of photographic hardware equipment and Canfield computer software
- Assist technical support teams and distributor partner field teams with troubleshooting regarding installation, operation, and calibration of medical photography systems and software
- Post-sale customer account management, including scheduling additional trainings and periodic check-ins
- Provide feedback to product management and development teams continually
- Document customer activity and training notes in thorough service reports
Numbers & Facts
| Location | Parsippany-Troy Hills, NJ |
| Job Type | Full-time, Employee |
Qualifications
Core Requirements:
- Associate’s degree or equivalent and minimum 3 years in a professional corporate setting
- Proficiency with Microsoft Office
- Willingness to travel up to 30%, at times with short notice, with the ability to lift, move, and carry equipment up to 50 pounds regularly
- Adaptability and problem-solving skills to troubleshoot issues in a fast-paced environment as well as provide guidance on how to best leverage software tools
- Experienced with utilizing all aspects of computer technology as well as utilizing basic hardware tools
- Strong time management, organizational, and critical thinking skills in order to meet deadlines, willingness to learn, and adhere to travel and training schedules
Desired:
- Experience in the medical and/or aesthetic industry
- Public speaking/presentation experience and photography knowledge is advantageous
- Bi-lingual a plus
Benefits
401K, Medical, Dental, Vision
About Company
Canfield Imaging Systems is the world-leading developer of specialized photographic systems for medical practices, institutions, research organizations, and pharmaceutical suppliers. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $50,000.00-$70,000.00 annually. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield Imaging Systems is a division of Canfield Scientific, Inc., the largest provider of photographic documentation systems and services for pharmaceutical research.
Skills
- Product Training
- product installation
Skills
- Customer Support/Serviceunmatched
- Interpersonal Skillsunmatched
- On Site Supportunmatched
- Organizational Skillsunmatched
- Training/Teachingunmatched
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