A leading global manufacturer and supplier of precision laboratory instrumentation is seeking a Field Service & Calibration Technician to join the team. The company is fast-growing, stable, and innovative, and has consistently set the pace for innovative design and features that bring new functionality to its customers. The Field Service & Calibration Technician is responsible for performing preventative maintenance and IQOQ validations on laboratory instrumentation, providing field repairs and adjustments as needed, and delivering service and customer support during field visits.
Salary + Additional Benefits:
$60,000$65,000
Bonus (quarterly incentive program)
Medical Insurance
Dental Insurance
401K - company match
Location: Houston, TX Type of Position: Direct Hire
Responsibilities:
Perform onsite and factory preventative maintenance, troubleshooting, and repairs on laboratory instrumentation.
Accurately complete and submit IQOQ documentation in accordance with SOP's.
Provide technical training to customers.
Provide customer technical support via email or phone.
Perform system interconnections from a schematic.
Submit expense reports and related service documentation and reports timely and accurately.
Efficiently and proactively schedule and arrange travel to customer visits.
Demonstrate values of Quality, Integrity, and Innovation at all times.
Attend regular training at the corporate office.
75% 90% travel throughout the Continental U.S as needed, will include overnight stay.
Assists Production and Quality Assurance departments when on-site as needed.
Manages service tool-box inventory and processes required documentation to be prepared for customer site visits.
Prospects customers for new/renewed Preventive Maintenance Agreements.
Build positive relationships with customers.
Provide after-hours phone support and coverage on a rotating basis.
Requirements:
Technical degree or certification in electronics or equivalent electronics courses with work in Analog and Digital Circuits is a plus, or equivalent prior experience
Background in calibration, validation or QC of analytical instrumentation, test equipment or similar
Ability to troubleshoot, test, repair, and service technical equipment
Routine use of hand tools including digital multimeters
Ability to read and understand wiring schematics
Proven field service history with ability to travel throughout the Continental U.S as needed
Knowledge of MS Office
2+ years of field instrument service experience
Demonstrated ability to schedule efficient travel
Pro-active to receive continuous training in-house
Ability to work independently
Effective communication and interpersonal skills
Performs duties in a positive and professional manner
Listens to customers and managers to learn and solve problems
Provide support across multiple departments as business needs arise
Dedicated to sustaining 5S principals
Will support continuous improvement projects as business needs arise
Must possess a Driver's license with a record of no significant driving infractions
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
#LI-DNI
Numbers & Facts
Location
Houston, TX
Skills
Calibrationunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Dental Insuranceunmatched
Digital Circuitsunmatched
Documentationunmatched
Driver's Licenseunmatched
Electrical Wiringunmatched
Electronicsunmatched
Email Technologyunmatched
Equipment Maintenance/Repairunmatched
Hand Toolsunmatched
Health Insuranceunmatched
Identify Issuesunmatched
Incentive Programsunmatched
Instrumentationunmatched
Interpersonal Skillsunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
On Site Supportunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Quality Assuranceunmatched
Quality Controlunmatched
Schedule Developmentunmatched
Schematicsunmatched
Technical Supportunmatched
Technical Trainingunmatched
Telephone Skillsunmatched
Test Equipmentunmatched
Testingunmatched
Travel Planningunmatched
Willing to Travelunmatched
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