Field Service Coordinator

Russ Hadick & Associates

Miamisburg, OH

JOB DETAILS
SALARY
$20–$30 Per Hour
JOB TYPE
Full-time
SKILLS
Organizational Skills, Project/Program Coordination, Microsoft Outlook, Customer Support/Service, Field Sales, Microsoft Active Server Page (ASP), On Site Support, Service Delivery,
QUALIFICATIONS
  • Highly organized individual capable of multitasking in a fast-paced environment while maintaining professionalism, courtesy and tact.
  • Proactive and can work independently.
  • Strong oral and written communication skills are required.
  • Good problem-solving skills and be very detailed in their work to ensure accuracy.
  • Technical aptitude and proficiency with Microsoft Office are required.
  • Proficiency with Epicor and Infor CRM are preferred but not required.
RESPONSIBILITIES
  • Scheduling all services; startups, product replacements, and emergency repairs that are won with an Authorized Service Provider network or Field Technicians.
  • Scheduling the required parts to be shipped with the service order or job to ensure arrival of parts on time to complete the job.
  • Coordination of start-ups between Authorized Service Providers, Field Technicians and the customer.
  • Maintain records in the ERP system (EPICOR is a plus) as required.
  • Quoting services as required by the customer, a service trip report or a recommendation from the field service team or management.
  • Track all incoming calls and emails from customers to ensure a response is provided quickly. Verify that these items are brought to closure.
BENEFITS
Paid Time-Off, Life Insurance, 401K Match, Paid Sick Days, 401K, Medical, Dental, Vision
LOCATION
Miamisburg, OH
POSTED
1 day ago

We are seeking a highly organized and proactive Service Coordinator to join our clients team. In this role, you are responsible for scheduling and quoting services within the Service department. It will involve frequent contact with customers, Authorized Service Providers (ASP’s) and the outside sales team. You will be responsible with respect to coordinating and delivering services to the clients customer base.

About the Company

R

Russ Hadick & Associates

Connect with our Professionals and connect with your next great opportunity. For more than 40 years, RHA has found fulfilling, rewarding positions for professionals like you seeking the best job opportunities in Dayton, OH. Looking for a contract or permanent opportunity? A chance to use your business skills in a new challenge? As a nationwide professional search and recruiting firm, we treat you honestly, fairly and with the respect you deserve.

Why work with RHA?
1. Access RHA’s network of key employers and unadvertised job opportunities.
2. Your resume will get in front of the hiring managers, not a database where keywords are searched. We present and sell you and your skills.
3. Work with specialized recruiters who speak your language – and understand your needs. Our Account Executives have been hiring managers.
4. You are more than just a resume to us. We care about putting your experience to work in a position that fits your skills, experience and goals.

INDUSTRY
Staffing/Employment Agencies
FOUNDED
1982