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Field Service Dispatch Coordinator

Bray & Scarff

  • Laurel, Maryland
  • 7 days ago
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    Skills

    • Calendar Managementunmatched
    • Call Monitoringunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Health Insuranceunmatched
    • Leadershipunmatched
    • Maintenance Servicesunmatched
    • On Site Supportunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Procedure Developmentunmatched
    • Schedule Developmentunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • Vision Planunmatched

    Description

    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Training & development
    • Vision insurance
    Compensation / Job Specifics
    • This position is posted at $19 - $23/hr
    • This position is in-person in Laurel Maryland
    • This work days for this position are Monday - Friday
    • Monday - Friday : 8:00AM - 5:00PM
    Job Summary:
     
    The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.
     
    Essential Duties: 
    ·        Answer incoming calls and log service requests accurately
    ·        Schedule service appointments based on technician availability and standard procedures
    ·        Provide customers with clear explanations of scheduling expectations and next steps
    ·        Record call details, technician updates, and relevant notes in company systems
    ·        Assist technicians by confirming addresses, time windows, and basic job information
    ·        Monitor scheduled calls and notify the team of potential delays or changes
    ·        Support the dispatch and customer service teams with documentation and updates
    ·        Learn routing procedures, company systems, and scheduling rules
    ·        Provide professional and timely communication to customers and internal teams
    ·        Follow all office procedures and service department guidelines
    ·        Any other duties as assigned

    Qualifications:
    ·        Previous experience in a customer service or administrative role preferred
    ·        Strong verbal communication skills
    ·        Ability to work in a fast paced environment
    ·        Proficiency with computers and basic scheduling tools
    ·        Strong organizational skills
    ·        Attention to detail in documentation
    ·        Ability to remain calm and supportive during customer interactions
    ·        Willingness to learn routing processes and service department procedures
     
    Physical Requirements:
     
    ·        Ability to sit at a computer for extended periods
    ·        Regular use of phone systems and office technology
    ·        Ability to lift up to ten pounds for occasional office related tasks
     
    Work Environment:
    ·        Office setting within a busy service department
    ·        Fast paced environment with constant communication needs
    ·        Regular interaction with dispatchers, customer service staff, technicians, and leadership
    ·        Work requires managing shifting priorities and time sensitive requests
    Compensation: $19.00 - $23.00 per hour




    Numbers & Facts

    LocationLaurel, Maryland
    Websitehttps://www.brayandscarff.com/careers/

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