As a Field Service Dispatcher, you will be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur. You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. Excellent verbal communication skills and the ability to interact well with others both in person and over the phone are essential for success in this role.
In addition, you will take parts and supply orders for all of our affiliate companies. This full-time position will also include ongoing departmental projects that may involve duties such as scanning and filing important customer paperwork and auditing parts and equipment orders.
All Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month.
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Company perks, including:
Facility amenities, including:
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.
To learn more about what it’s like to work at Reynolds, please visit our blog at http://life.reyrey.com!