The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to maximize scheduling efficiency by dynamically re-routing and rescheduling work orders.
Reports To: Service Delivery Dispatch Manager
Department: Service Delivery
Job Status: Exempt
Responsibilities:
Responsible for overseeing daily scheduled work orders for installation and service technicians
Responsible for dynamic routing of installation and service technicians to improve productivity and efficiency
Proactively communicate with customers to reschedule work orders as necessary
Answer incoming calls related to scheduling from sales, care, field service teams and customers
Notify customers of technician arrival times outside of scheduled time-window
Coordinate and communicate scheduling of same-day installation and service work
Communicate same-day work order cancellations to the field service team
Reschedule jobs at customer request
Coordinate with customers and technicians to reschedule missed appointments
Manage the stand-by appointment queue
Work with field service managers to optimize scheduling lead times for installation and service work
Work with service and installation managers to optimize and fill field tech availability based on demand
Numbers & Facts
Location
Elkhart, IN
Skills
Communication Skillsunmatched
Maintenance Servicesunmatched
On Site Supportunmatched
Productivity Managementunmatched
Salesunmatched
Service Deliveryunmatched
Telephone Skillsunmatched
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