Provide quality on-site repair maintenance service and complete installation, relocation, start-up services of Lams complex electro-mechanical and electronic systems at customer sites.
Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. Troubleshoot and create customer response action plans to support customer needs. Transparently discuss opportunities and challenges with customer to increase trust.
Provide technical instruction and mentoring for more junior engineers.
Requirements:
From smartphones and tablets to wearables and automobiles, it’s hard to go more than a few hours without using a semiconductor-enabled device. The semiconductor industry touches nearly every person on the planet, and chipmakers continue to advance the technology that powers it all.
As a trusted partner to the world’s leading semiconductor companies, we welcome challenges and we deliver. That’s why, today, nearly every advanced chip is built with Lam technology.
Our innovative wafer fabrication equipment and services allow chipmakers to build smaller and better performing devices. We combine superior systems engineering, technology leadership, and a strong values-based culture, with an unwavering commitment to our customers.