Field Service Engineer

Job Title: Field Service Engineer - Servo-Hydraulic Testing Systems

Job Description

This Field Service Engineer role focuses on installing, maintaining, and repairing advanced servo-hydraulic testing systems for customers across the Midwest. Based in Michigan, the position combines hands-on electro-mechanical troubleshooting with both on-site and remote customer support. You will work closely with a global technical team to diagnose complex issues, perform system upgrades, and ensure that highly specialized testing equipment operates at peak performance. The role offers a mix of field travel, time in the local office, hybrid work when not at customer sites, and exposure to international teams and training opportunities.

Responsibilities

• Install servo-hydraulic testing equipment at customer facilities, ensuring proper setup, calibration, and handover to the customer.
• Perform preventative maintenance on servo-hydraulic systems to minimize downtime and extend equipment life.
• Diagnose and repair issues across hydraulic, mechanical, electrical, PLC, and software systems on complex testing equipment.
• Interpret technical documentation, schematics, and system diagrams to support efficient troubleshooting and repairs.
• Provide timely on-site technical support at customer locations throughout the Midwest, with a focus on automotive customers in Southeast Michigan.
• Deliver remote technical support to customers, including phone and online assistance for diagnostics and issue resolution.
• Coordinate with global engineering and support teams to resolve complex technical inquiries and deliver effective solutions.
• Support customers with system upgrades, including planning, installation, testing, and verification of upgraded components or software.
• Assist customers in identifying appropriate spare parts and provide informed service and maintenance recommendations.
• Maintain accurate and detailed service reports and documentation following each field visit or remote support engagement.
• Communicate professionally with customers, providing clear explanations of issues, repairs, and recommended next steps.
• Collaborate with international colleagues during installations and complex projects, including working alongside overseas crews.
• Contribute to a strong team culture by sharing knowledge, supporting peers, and participating in continuous improvement efforts.
• Develop skills and experience to progress into lead roles for field service and installation projects over time.

Essential Skills

• At least 2 years of experience in a role requiring mechanical aptitude and hands-on work with various tools.
• Demonstrated mechanical aptitude, including the ability to work with complex machinery and mechanical assemblies.
• Basic to intermediate electrical skills, with the ability to work safely on electro-mechanical systems.
• Experience with field service activities such as installation, maintenance, repair, and troubleshooting of equipment.
• Ability to troubleshoot and resolve issues involving hydraulics, mechanical components, electrical systems, and electronics.
• Strong customer interface skills, including the ability to communicate clearly and professionally with customers during service visits.
• Experience reading and interpreting technical documentation, schematics, and system diagrams.
• Capability to work independently in the field, including at times being the sole representative on a customer site.
• Willingness and ability to travel approximately 50% of the time, primarily within the Midwest.
• Organizational skills to maintain accurate service reports and documentation after field and remote support activities.

Additional Skills & Qualifications

• Experience working with electronics and electro-mechanical systems is a significant plus.
• Prior experience in a customer-facing technical support or service role is highly beneficial.
• Comfort working with PLCs and software-based control systems is advantageous.
• Interest in developing into a field service lead or installation lead role over time.
• Openness to international collaboration and training, including potential multi-week training abroad.
• Ability to contribute positively to a team-oriented culture and collaborate with both local and global colleagues.

Work Environment

This role is based in Michigan and involves approximately 50% travel, with the majority of customers located in Southeast Michigan, allowing most nights to be spent at home. Out-of-state travel occurs for an estimated 5-6 weeks per year. When not on customer sites, you will work in a small, close-knit office team located in a downtown setting, with hybrid work flexibility depending on workload. The field environment includes customer manufacturing and testing facilities, where you will sometimes work independently and other times alongside a team, including international crews during installations. The position includes the use of a company vehicle, typically a pickup truck, for travel to and from the office and customer sites, as well as a company cell phone. Work schedules can include periods of extended hours, such as six 10-hour days during installations or major projects, providing opportunities for overtime. The culture emphasizes teamwork, collaboration with global colleagues, and professional growth, including the possibility of a multi-week training program abroad once established in the role. Appropriate work attire will be required to safely and professionally represent the company in both office and customer facility environments.

Job Type & Location

This is a Permanent position based out of Ann Arbor, MI.

Pay and Benefits

The pay range for this position is $60000.00 - $80000.00/yr.

Company car, and company cell phone. Very strong health care and holiday package including floating holidays. Paid Overtime and also hybrid work schedule in Ann Arbor. Company credit card used for meals while traveling instead of per diem.

Workplace Type

This is a hybrid position in Ann Arbor,MI.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.