Field Service Engineer

Field Service Engineer
SGM Magnetics - Lifting Division

Position Summary

The Field Service Engineer is responsible for hands-on commissioning, inspecting, troubleshooting, upgrading, and supporting SGM lifting magnet systems installed on overhead and outdoor cranes. This role requires frequent travel to customer facilities, primarily within heavy industrial and steel mill environments, and close coordination with the Engineering and After-Sales Departments in Italy.

The position demands strong electrical and controls expertise, the ability to work independently in autonomous field conditions, and the professionalism required to represent SGM directly to customers.

Key Responsibilities

1. Travel up to 60% of the time to customer facilities across the United States and Canada to:
   • Commission new lifting magnet systems
   • Perform inspections and preventative maintenance
   • Execute system retrofits and upgrades
   • Diagnose and resolve electrical, mechanical, and control-related issues
2. Commission, test, and inspect high-voltage and low-voltage electrical systems installed on overhead cranes and outdoor cranes.
3. Troubleshoot and modify PLC-based magnet control systems, including:
   • Hardware and software diagnostics
   • Do program updates and ladder logic verification
4. Understand and troubleshoot complete electrical equipment, including:
   • PLC and electromechanical controllers
   • Industrial communication networks (Ethernet, DeviceNet, Profibus, Profinet)
   • AC/DC drives
   • Battery backup systems
   • HMI systems and wireless control network components
5. Perform programming and troubleshooting using platforms for Allen-Bradley and Siemens, such as:
   • RSLogix 5000
   • Studio 5000
   • FactoryTalk View
   • TIA Portal
   • Other industrial control software tools
6. Deliver customer training on system operation, safety procedures, troubleshooting, and best practices.
7. Interpret electrical schematics, wiring diagrams, and technical documentation to support commissioning and service activities.
8. Generate detailed service, commissioning, and inspection reports, including:
   • Electrical measurements and troubleshooting
   • Root cause analysis
   • Corrective actions
   • Photographic documentation
   • Technical recommendations
9. Maintain organized documentation of manuals, reports, drawings, and project-related files.
10. Coordinate technical clarifications and troubleshooting efforts with the Engineering Department in Italy.
11. Ensure strict compliance with safety standards, including work in steel mill environments, use of aerial lifts, and adherence to site-specific safety procedures.

Work Environment and Physical Requirements

• Comfortable working at heights and driving aerial lifts
• Stand and/or walk during shifts lasting up to 10 hours
• Work flexible schedules including weekends, nights, and holidays as required
• Operate in environments with varying noise levels
• Lift up to 50 pounds
• Frequently push, pull, squat, bend, reach, and climb stairs when applicable
• Work in heavy industrial and steel mill environments

Required Qualifications

• Bachelor's Degree in Mechatronics
• Willingness to relocate to the United States
• Strong knowledge of electrical systems (high and low voltage)
• Knowledge working with PLC and PC-based control systems
• Knowledge in industrial communication protocols (Ethernet/IP, DeviceNet, Profibus, Profinet)
• Knowledge working with HMI systems and/or other control network components
• Ability to read and interpret electrical drawings and technical documentation
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to work independently in an autonomous environment
• Willingness to travel up to 60%

Compensation and Benefits

1. Starting Salary: $55,000 USD per year
2. 6-Month Performance Review: Increase to $60,000 USD per year
3. Housing: SGM will provide housing for two months during apartment search
4. Benefits: United Healthcare (Medical, Dental, Vision, Life AD & D) paid by company
5. SGM 401(k) Profit Sharing Plan
6. Vacation and Paid Holidays
7. TN Visa: SGM will assist and cover fees for TN Visa processing
8. Relocation: SGM will cover flight to the U.S. and shipping of personal belongings (excluding vehicle and furniture)

SGM has developed a position of pioneer and leader on industrial lifting magnets and has extended its magnetic separation expertise to other in-house separation technologies that are inductive based sensor separators, X-ray separators, color sorters, gravimetric separation and processes. The SGM business model is based on providing technological expertise and to being close to its customers through a network of SGM Magnetics corporations located in Italy, Germany, UK, USA, China and India as well as a few long standing agents with extensive experience in the SGM products and technologies.