Are you passionate about technology and enjoy hands-on problem solving? As a Field Service Engineer, you will install, maintain, and repair advanced SUSS equipment, ensuring optimal performance and reliability at our customer sites. In this role, you'll play a vital part in supporting the semiconductor industry's innovation while representing SUSS's commitment to technical excellence and customer satisfaction.
Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:
Installs new or modified equipment at customers facility to ensure full functionality according to specifications
Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Provides on-site technical assistance to help troubleshoot and repair equipment
Maintains records of performance reports
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
This job has no supervisory responsibilities.
Four-year college degree related to the technical skills required of the job; or
An AA degree related to the technical skills required of the job (or equivalent university program certificate) plus a minimum of 5 years of directly related experience and/or training; or
10+ years of directly related experience and/or training in lieu of education
Must have the ability to stand for four to eight hours per day, while inspecting or performing work on equipment at customers facilities
OSHA Safety certificates
Current drivers license
Must have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed
Must be available and willing to travel up to 50% of the time after training
This position is not eligible for visa sponsorship at this time.