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Field Service Engineer

Connexion Systems + Engineering

Canton, MA

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JOB DETAILS
SALARY
$70,000–$90,000 Per Year
LOCATION
Canton, MA
POSTED
30+ days ago

Field Service Engineer 

Location: Canton  MA

Salary: $70 - 90K (plus bonus variable component)

Key Responsibilities
• Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.

•Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.

•Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.

•Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.

•Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.

Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.

•Maintain accurate service logs, compliance records, and documentation of all service activities.

Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.

•Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.

•Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.

Required Skills & Qualifications

•Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.

•Ability to diagnose complex failures and implement effective solutions quickly.

•Familiarity with chromatography data systems (CDS) and mass spectrometry software.

•Excellent problem-solving, analytical, and communication skills.

•Strong organizational skills with a focus on compliance, accuracy, and documentation.

•Ability to work independently in client environments while maintaining a professional, service-oriented approach.

Experience & Education

•Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).

•3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.

•Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).
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Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
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Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.
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Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.

•Valid driver’s license and ability to travel up to 25% overnight.

Compensation & Benefits

•Salary Range: $70,000-$90,000 plus variable component.

•Comprehensive health and dental insurance

•401(k) plan with year-end employer contribution

•Paid time off and holidays

•Professional development opportunities, including training and certifications

•Supportive, collaborative work environment with opportunities for advancement

About the Company

C

Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/

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