Field Service Engineer

Mahr Inc., headquartered in Providence RI, are members of the Mahr Group. As a leading metrology specialist, with over 160 years of experience in producing an extensive range of dimensional metrology equipment, our expertise gives our customers confidence in their productivity and enhances product quality. From handheld gauges to technically advanced measurement systems for form, contour, surface finish and length, Mahr is at the forefront of the industry. Since technical innovation and quality-oriented thinking are the core competencies of successful businesses like Mahr, we're looking for exceptional talent interested in supporting our mission of reliability, accuracy and efficiency, honesty and trust, meeting and exceeding our customer's expectations. Our employees are an investment in our future so we provide extensive training and support, competitive compensation and comprehensive benefits.

We have an exciting opportunity for a FIELD SERVICE ENGINEER in the NORTHERN CHICAGO, IL or MILWAUKEE, WI area. Includes significant travel to support our customers in the US with travel to Canada as required. Includes Company car, benefits, paid vacation, and paid overtime.

Duties & Responsibilities:

• Ensure customer satisfaction through the installation, calibration, maintenance, repair, and troubleshooting of Mahr metrology systems and equipment at customer locations.
• Independently perform preventive maintenance, calibration, repair, and service activities while maintaining high standards of quality and professionalism.
• Perform basic installations and customer training as part of standard service delivery.
• Support advanced installations and customer projects under the guidance of senior engineers or Applications Engineers.
• Train customer personnel on proper operation, care, and basic maintenance of equipment.
• Accurately document service activities, calibration results, repairs, and customer interactions using company service management systems.
• Submit timely service reports, expense reports, and required documentation to support billing, certification, and equipment history records.
• Identify opportunities to improve customer productivity and equipment performance while communicating potential service opportunities to the sales and service teams.
• Maintain assigned tools, calibration standards, vehicles, and company assets in accordance with company requirements.
• Support continuous improvement initiatives and knowledge sharing across the Technical Services organization.
• Maintain technical competency through ongoing training and professional development.

Education / Qualifications / Experience:

• Associate degree, technical degree, military technical training, or equivalent combination of education and experience preferred.
• Minimum 3 years of experience in field service, calibration, maintenance, manufacturing, metrology, or related technical field.
• Electronic, mechanical, and computer troubleshooting skills required.
• Experience with precision measurement equipment, calibration, or industrial automation preferred.
• Strong customer service and communication skills.
• Ability to work independently while effectively managing travel schedules and customer commitments.
• Valid driver''s license and ability to travel extensively throughout assigned territory.

We want you to succeed. If you feel at home in a high-tech environment and are ready for a new challenge, then consider joining our team.

Mahr Inc. is an Equal Opportunity Employer/Veterans/Disabled.