Provide customers with maintenance, repair, and installation assistance of Client CNC machine tools on location or by telephone.
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Creating and updating documentation of technical information.
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Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
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Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
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Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
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Establish and build exemplary communication and customer service relationships with customers.
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Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
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Other duties as assigned.
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Requirements:
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3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
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Experience working with Client machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
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Good verbal and written communication skills with exceptional customer service orientation.
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Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
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Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
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Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
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Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
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Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.
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Education:
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Bachelors or Associates Degree in technical related field of study preferred.