Job DescriptionExpand your professional career as a Field Service Engineer with MAU at EPICA in Landrum, SC.As a Field Service Engineer , you will be responsible for servicing and supporting EPICA products, providing technical support both on‑site and remotely, and building long‑term relationships with customers. You'll collaborate closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines.This is a direct‑hire opportunity.What We OfferCompetitive Pay1st Shift; Flexible HoursHealth benefits, including telehealth medical servicesOpportunity for advancement401k401k matchingLife insuranceHealth insuranceDental insuranceVision insurancePaid vacationPaid holidaysPaid time offEmployee stock ownership plan (ESOP)What We're Looking ForBachelor's degree in Mechanical, Biomedical, or Electrical Engineering3.5+ years in servicing CT Imaging ProductsCompletion of a CT technology certification program is preferredExpertise in service, repair, and troubleshootingExcellent verbal and written communication skillsStrong analytical and problem‑solving abilitiesProficiency in Microsoft Office suiteAbility to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the timeWhat You'll Do as a Field Service EngineerProvide technical support for Tier 2 service calls, both on‑site and remotelyManage customer inquiries with professionalism and a positive attitudeTrack and document service costs and actions in the Enterprise ERP systemStay updated on product changes, upgrades, and system bugsCoordinate repair parts and ensure correct pricing for service contractsSupport Sales Representatives by creating and processing repair quotesParticipate in continuous improvement initiatives to enhance product and service qualityProcess equipment loaner forms and the appropriate contract on discrete repairs requested by customersThrough coordination with the Technical Services department, process equipment loaner requests from customersPerform other tasks as assigned#J-18808-Ljbffr