Overview Position: Field Service Engineer Location: Detroit, MI Job Id: 878 # of Openings: 1The Field Service Engineer (FSE) provides frontline support by resolving customers' concerns and issues through technical expertise and troubleshooting. The FSE inspects, troubleshoots, repairs, calibrates, and verifies the performance of complex imaging equipment while providing regular communications to Avante Health Solutions team members and customers. This position responds to and resolves all service-related issues primarily within an assigned territory and requires timely travel to the customer site. The FSE position is remote with no requirement for daily or regular attendance at an Avante office. This is a work-from-home dispatched position.The identification of Essential Job Functions does not display an exhaustive list of duties, nor does it restrict related work that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Functions & ResponsibilitiesServes as primary onsite support engineer for all customers within the assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessaryCommunicates with Service Support team to receive and provide detailed follow-up information regarding new service calls, follows up on open calls, and brings issues to closureEnsures company values are upheld in all customer communications and the highest level of customer service is provided; represents Avante in a professional and positive mannerUses critical thinking to resolve issues within defined procedures to identify appropriate action to repair equipment rapidly and accuratelyConsults by phone, Teams, and e-mail with Regional Service Director, Area Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issuesTravels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and performs other duties as required by contract or leadership directionResolves system and component issues by reloading software and replacing hardware to maximize equipment performance to OEM specificationsGenerates system sales leads and communicates those leads back to the sales teamTrains and disseminates knowledge to the organization regarding equipmentParticipates in the on-call rotation schedule for after-hours technical support callsComplies with policies, guidelines, and regulatory requirements per ISO:13485 2016 standards and the Company's Quality Management SystemAccepts the FSE role and travel by all modes, following the chain of commandDemonstrates a passion for servicing and learning new technologies, including training opportunities in Avante-supported modalities and system modelsIdentifies opportunities to improve processes and offers applications and solutions to promote optimal efficiencyWorks professionally with all levels within the organizationAdheres to all company employment policies and safe practicesPerforms other duties as assignedQualifications & ExperienceAssociate degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience2 to 4 years of ultrasound and/or medical diagnostic imaging troubleshooting and repair experience requiredAbove-average troubleshooting knowledge of any combination of multi-OEM/multi-modalityKnowledge, Skills & AbilitiesGeneral: Strong analytical and problem-solving skills; excellent communication; ability to work in a team; high accuracy and attention to detail; strong time-management and organizational skills; dependable and ethical work conductTechnical: Knowledge of oncology and/or diagnostic imaging equipment; ability to follow written technical directions; proficiency with MS Office (Outlook, Word, Excel, Teams) and ERP softwareCommunication: Ability to read and interpret safety rules and operating manuals; ability to write and speak effectively with customers and employeesMath & Reasoning: Ability to define problems, collect data, and draw valid conclusions; ability to manage multiple projects and adapt to changePhysical & Environmental ElementsPhysical Demands: Ability to bend, crouch, kneel, climb, and maneuver; capacity to reach with hands and arms; ability to lift up to 100 lbs; good vision and dexterityWork Environment: Primarily remote with customer-site visits; exposure to hospital environments and medical equipment; potential exposure to high voltages, RF, and other hazardous conditionsSpecial RequirementsTravel to customer sites will include 50-75 percent of work; valid driver's license, passport, and acceptable Motor Vehicle Record requiredWillingness to travel by all modes of transportation as neededEqual Opportunity & InclusionAvante Health Solutions is an Equal Opportunity Employer; we promote a diverse workforce and do not discriminate. If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.CompensationPay Range: $80,000 - $100,000 per yearHow to Apply: Apply for this Position | Apply with Indeed#J-18808-Ljbffr