Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistanceJob DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.OpportunitiesWe have multiple opportunities to join our Field Service Engineering team at different levels across the upper 48 states : Field Service Engineer I, F ield Service Engineer II, and Field Service Engineer III .Level placement will depend on education, technical expertise, and years of experience . We actively recruit throughout the year to support customer needs in multiple regions. Candidates who apply may be considered for current or future openings aligned with their experience and location preferences.Company OverviewWhen you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry , we give our people the resources and opportunities to make significant contributions to the world.The Materials and Structural Analysis Division (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers at the micro-, nano-, and picometer scales .Position OverviewAs a Field Service Engineer , you will support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation. You will work with advanced technologies while delivering exceptional technical service to customers across semiconductor, research institutions, universities, government laboratories, and industrial facilities .In this role, you will troubleshoot complex systems, conduct preventive maintenance, and ensure instrumentation operates at optimal performance. Field Service Engineers work closely with customers and internal engineering teams to maintain system reliability and support scientific discovery.Depending on experience level, responsibilities may include independent troubleshooting, complex system installations, mentoring other engineers, and serving as a technical escalation point within the service organization.Key ResponsibilitiesInstall, maintain, repair, and calibrate electron microscopy systems, including:Scanning Electron Microscopes (SEM) ( Electron Microscopes (TEM )Focused Ion Beam (FIB) ( Ion Beam&focusarea=Search All) systemsConduct scheduled preventive maintenance to ensure optimal system performance.Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.Travel to customer sites to install equipment, perform repairs, and support system operation.Document service activities and submit detailed field service reports.Provide training and technical guidance to customers on system operation and maintenance.Follow all safety procedures and quality standards while servicing equipment in laboratory environments.Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.Support updates to technical documentation and service procedures.For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource.Minimum RequirementsEducationBachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems.ExperienceExperience requirements vary depending on the level of the position:Field Service Engineer I1+ years of hands‑on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM ( TEM ( FIB ( Ion Beam&focusarea=Search All), or similar systems.Field Service Engineer II3+ years of hands‑on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.Field Service Engineer III5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system‑level issues.Additional RequirementsValid driver's licenseAbility to travel up to 75% within assigned territoryAbility to lift up to 50 lbs. and work in laboratory environmentsEnglish proficiency required, additional languages beneficialPreferred Technical ExperienceHands‑on experience with SEM ( TEM ( FIB ( Ion Beam&focusarea=Search All) , or similar advanced analytical systemsExperience diagnosing and repairing ultra‑high vacuum (UHV) systemsExperience working with high voltage equipmentStrong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component levelAbility to read and interpret technical documentation, schematics, and system diagramsSkills and QualificationsExcellent customer service and communication skillsStrong organizational and time management capabilitiesProficiency with Microsoft Office and service management softwareStrong analytical and problem‑solving abilitiesAbility to work independently in a field‑based environmentAbility to train and support customers on system operationExperience documenting service activities and preparing detailed reportsDemonstrated commitment to safety protocols and quality standardsDemonstrated success contributing to customer satisfaction goalsCompensation and BenefitsThe hourly pay range estimated for this position Engineer II, Field Service based in Idaho is $28.85–$43.27.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long‑term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.#J-18808-Ljbffr
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.
If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.