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Field Service Engineer

ESCO Lifesciences Group
  • Feasterville-Trevose, Pennsylvania
  • Quick Apply
30+ days ago

Job Description

JOB PURPOSE: To contribute to the success Esco through installation of Esco equipment in line with Esco business objectives and customer satisfaction.

We’re seeking a Field Service Engineer (Pharma) to install, qualify, maintain, and repair equipment used in GxP environments. You’ll support FAT/IQ/OQ, perform preventive/corrective maintenance, and provide customer training while ensuring compliance with cGMP, FDA 21 CFR Part 11, and GDP documentation standards.

SKILLS REQUIREMENT MATRIX:
What You’ll Do:
  • Install & Commission: Set up and start-up equipment such as chromatography skids, bioreactors, isolators, filling/packaging systems, sterilizers/autoclaves, incubators, and analytical lab instruments.
  • Qualification Support: Execute/assist with IQ/OQ/PQ and ensure documentation is audit-ready.
  • Troubleshooting & Repair: Diagnose and resolve mechanical, electrical, pneumatic, and software/PLC issues.
  • Preventive Maintenance: Perform scheduled PM, calibrations, and system checks; update firmware/software.
  • Compliance & Documentation: Complete service reports aligned with cGMP and GDP; track parts usage and deviations.
  • Customer Training: Train operators and technical staff on equipment use and maintenance.
  • Continuous Improvement: Provide feedback on recurring issues and recommend upgrades.

GENERAL ATTRIBUTES:
  • Flexible and forward-thinking approach to match the business ethos, with energy and passion to devote to their position.
  • Strong personal organizational skills.
  • Be IT literate.
  • Have excellent communication skills both written and verbal.
  • Be well presented.
  • Have a flexible approach to work and willingness to travel when necessary.
  • Good working attitude, detail oriented, adaptability and willingness to learn.

KEY PERFORMANCE AREAS:
  • Become the technical expert on Company bio containment products sold in North & South America.
  • Travel across North & South America (about 75%, mostly by flying) to install, test, service, and market our products.
  • Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
  • Provide product and service training to customers on our products.
  • Participate in Research and Development effort to improve our products with knowledge gained.
  • Troubleshoot and resolve issues client sites.(complex process systems, fans, pumps, control valves, instrumentation, electrical and control systems, including systems with PLC control and HMIs).
  • Identify and procure parts & equipment to make your job easier.
  • Maintain a complete service log to keep track service issues.
  • Be able to work effectively unsupervised.
  • Have impeccable time management skills.
  • Work effectively under pressure internally and on site while protecting company image.
  • Work proficiently alone or as part of a team to achieve deadlines.
  • Fully proficient in MS Excel/Word.
  • Familiarity with Allen-Bradley/Siemens PLCs and 21 CFR Part 11.
  • Cleanroom experience and contamination control knowledge.
  • Experience in bioprocessing, sterile manufacturing, fill-finish, or QC labs.
  • Electrical diagnosis skills are essential, from an industrial background.
  • Mechanical aptitude to assemble equipment from GA drawings and re-wire pretested equipment safely is essential.
  • Training in specifics of Pharma equipment assembly will be provided as that is a major part of role.
  • Provide assembly support for process equipment in the Esco factory, ensuring the highest levels of quality; unscheduled maintenance visits.

Job Requirements:
  • Knowledge of life science applications and laboratory equipment.
  • Willing and able to travel across US about 75% of the time, mostly by flying.
  • Occasional international travel for advanced training.
  • Possess valid US passport, driver's license, and credit card for travelling.
  • Strong customer service background.
  • Being articulate in explaining technical terms to customers.
  • Being able to lift 50+ pounds.
  • Work in cleanrooms and production environments with PPE.
  • Able to work in a team-based environment.
  • Enthusiastic, self-motivated to do what it takes to get things done to make customers satisfied.
  • Strong organizational skills in service / installation management and customer follow-up.
  • Pass the substance and background check.
  • A secondary part of role would include assembly of current new projects within our facility.

Benefits:
  • Dental insurance.
  • Employer Paid Health insurance.
  • Paid time off.
  • Vision insurance.
  • Employer paid short term disability.
  • Employer paid life insurance.

Numbers & Facts

LocationFeasterville-Trevose, Pennsylvania

Skills

  • Allen-Bradleyunmatched
  • Analysis Skillsunmatched
  • Assembly Equipmentunmatched
  • Autoclaveunmatched
  • Background Investigationunmatched
  • Biologyunmatched
  • Biotech and Pharmaceuticalunmatched
  • Chromatographyunmatched
  • Cleanroomunmatched
  • Code of Federal Regulationsunmatched
  • Communication Skillsunmatched
  • Computer Firmwareunmatched
  • Computer Skillsunmatched
  • Continuous Improvementunmatched
  • Control Systemsunmatched
  • Credit Cardsunmatched
  • Current Good Manufacturing Practice (cGMP)unmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Customer Trainingunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • Documentation Standardsunmatched
  • Driver's Licenseunmatched
  • Electricityunmatched
  • Equipment Maintenance/Repairunmatched
  • FDA (Food and Drug Administration)unmatched
  • GxPunmatched
  • Identify Issuesunmatched
  • Instrumentationunmatched
  • Laboratory Equipmentunmatched
  • Life Insuranceunmatched
  • Lift/Move 50 Poundsunmatched
  • Maintain Complianceunmatched
  • Maintenance - Electricalunmatched
  • Manufacturingunmatched
  • Microsoft Excelunmatched
  • Microsoft Wordunmatched
  • On Site Supportunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Preventative Maintenanceunmatched
  • Problem Solving Skillsunmatched
  • Process Validationunmatched
  • Production Systemsunmatched
  • Programmable Logic Controller (PLC)unmatched
  • Pumpsunmatched
  • Purchasing/Procurementunmatched
  • Quality Controlunmatched
  • Research & Development (R&D)unmatched
  • Resolve Customer Issuesunmatched
  • Salesunmatched
  • Sales Trainingunmatched
  • Software Administrationunmatched
  • System Start-Upunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • Willing to Travelunmatched
  • Writing Skillsunmatched

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