Field Service Engineer

Hyve Company Overview 

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.  

Join our innovative IT team! We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We’re seeking passionate, innovative professionals who are excited to be a part of the world’s largest IT distributor.

Work hours

Monday – Friday 1-5pm, 6-10pm (meal break 5-6pm) Onsite work.

Job Responsibilities
•    Perform PC system imaging, Deployment, OS installation, and repair.
•    Process Helpdesk tickets and provide end-user support.
•    Troubleshot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices
•    Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.
•    Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.

Job Qualifications
Minimum 2 to 5 years of experience in a similar role

High School Diploma or equivalent experience or A+ Certification

Excellent interpersonal skills, Excellent verbal, and written communication.

Excellent customer service skills.

In-depth knowledge on PC and its components.

Ability to dismantle, and re-assemble laptops and desktops

Knowledge of Computer Networks and connectivity TCP/IP is a plus

Knowledge of Active Directory and Office 365 is a plus

Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.

Must be able to lift equipment 50 lbs.

Salary: $24.00- $31.50/Hour

What’s in it for you  

Benefit Insurance  

• Flexible Spending Account (FSA)  

• Health Savings Account (HSA)  

• Mental Health Care  

• 401K with match  

• Paid Holidays, Vacation & Sick Days  

• Tuition Reimbursement  

• Perks at Work 

• LEAP Program  

• MyFlexPay 

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.