Field Service Engineer

Position Title: Field Automation & Robotics Technician

Company Summary: We are a premier global developer of advanced robotics, high-speed material handling systems, and industrial logistics automation. Serving some of the world's largest manufacturing brands, we are aggressively expanding our North American footprint and scaling our engineering and service operations. We pride ourselves on a highly collaborative, family-oriented work culture that prioritizes internal advancement, career development, and technical excellence.

Job Summary: We are seeking a highly skilled and hands-on Field Service & Automation Technician to join our regional validation and commissioning team. In this role, you will be responsible for the on-site installation, setup, calibration, and validation of sophisticated robotic cells and automated machinery at client facilities across North America. This is an excellent opportunity for a self-motivated technical troubleshooter with strong PLC experience who enjoys solving complex electromechanical challenges and working directly with clients. This role requires up to 70% travel.

Responsibilities:

• System Commissioning: Set up, align, calibrate, and validate advanced robotic arms, conveyor networks, pneumatics, sensors, and associated automation hardware.
• Controls & PLC Support: Connect to, troubleshoot, and support industrial PLC platforms, with a primary focus on Rockwell Automation/Allen-Bradley environments.
• Diagnostics & Overrides: Perform logic analysis, input/output point forcing, safety bypass verifications, and comprehensive system diagnostic checks during commissioning phases.
• Electromechanical Troubleshooting: Diagnose and repair mechanical, electrical, fluid power, and process control issues (including valves, actuators, and pneumatic systems).
• Technical Document Interpretation: Read and accurately interpret electrical schematics, mechanical blueprints, and technical wiring layouts.
• Networking & Calibration: Manage device IP mapping, establish network communications, and calibrate field instrumentation.
• Software Version Control: Ensure proper configuration tracking and backup of active PLC source codes and control programs.
• Client Training: Conduct hands-on training sessions for customer operators and maintenance teams regarding safe equipment operation and daily maintenance.
• Technical Representation: Serve as the primary on-site technical expert for proprietary machinery, ensuring high customer satisfaction during deployments.
• Field-to-Engineering Feedback: Collect and communicate field performance data, customer feedback, and potential equipment modification requirements to the design and engineering teams.
• Documentation & Records: Author precise field service reports, equipment performance logs, and preventative maintenance records.

Required Qualifications:

• Practical experience connecting to PLCs, establishing device communications (IP mapping), and calibrating instrumentation.
• Strong diagnostic skills focusing on PLC logic systems and electromechanical process control devices.
• Excellent mechanical aptitude with a willingness to perform hands-on assembly, alignment, and physical repairs.
• Solid foundational understanding of industrial electrical systems, control panels, and automation architectures.
• Professional, customer-facing communication skills with the ability to represent the company positively on-site.
• High degree of self-motivation with a structured, root-cause approach to problem-solving.
• Complete flexibility to travel up to 70% across North America, with occasional international travel for specialized training.

Preferred Qualifications:

• Prior experience as an Instrumentation, Controls, and Electrical (IC&E) technician in heavy industrial, packaging, or manufacturing environments.
• Practical familiarity with mainstream industrial robotics platforms (such as Fanuc, ABB, KUKA, or Yaskawa).
• Practical experience working with Allen-Bradley / Rockwell Automation PLCs.
• Associate degree, military training, or technical certification in Mechatronics, Robotics, Industrial Automation, or a related field.
• 2+ years of field service, industrial maintenance, or equipment commissioning experience.

Compensation & Benefits:

• Target Compensation: Competitive hourly/salary structure ranging from $70,000 to $130,000 equivalent (commensurate with experience and educational background).
• Retirement & Bonuses: Performance-based corporate profit-sharing contributed directly to retirement savings, alongside a company-matched 401(k) program.
• Comprehensive Benefits: Premium medical, dental, and vision insurance packages.
• Travel Support: Dedicated company credit card, daily meal allowance (per diem) while on the road, and full coverage of all lodging, flights, and rental vehicle expenses.
• Culture: A highly flexible, supportive work environment designed to accommodate personal and family needs.

Location & Travel:

• Base Location: Greater Cincinnati, OH area (Must be within daily commuting distance of the local facility when not traveling).
• Travel Requirement: Up to 70% travel, primarily domestic within North America, with occasional international travel to European headquarters for advanced product training.