The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Materials, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.We are currently seeking applications to fill the following job opening:
Company:Asahi Kasei Bioprocess Deutschland GmbH
Job Description:Asahi Kasei Bioprocess America, Inc. (AKBA) provides pharmaceutical and biopharmaceutical manufacturers with a comprehensive suite of tools to maximize safety and improve yields of biotherapeutics during research, clinical and commercial-scale production. Planova ™ virus-removal filters anchor a diverse product portfolio defined by quality, consistency and scalability. Additional areas of expertise include liquid chromatography, inline buffer dilution and oligonucleotide synthesis.
We are a growing team (150+) of professionals excited about what we do and our ability to impact healthcare delivery systems worldwide. We offer a "big company" benefits package and a "small company" culture and work environment. Every employee at Asahi Kasei Bioprocess America can impact our future.
As an Asahi Kasei Bioprocess America employee, you will enjoy:
- Strong company culture
- Competitive Compensation with Bonuses
- Great health benefits with the company paying over 80% of insurance premiums
- Wellness Program
- Paid Time Off
- Strong company match to 401(k) contributions
- Tuition reimbursement program
- Giving Program
- Paid Parental Leave
Position Summary:We are currently looking for a Field Service Engineer I to join our team at AKBA! The individual in this role will execute scheduled preventive maintenance and customer support for products covered by warranty and service contracts. Respond to customer complaints, deliver effective problem diagnosis, and implement corrective actions. Support custom and standard capital equipment used for pharmaceutical and biopharmaceutical product manufacturing (example equipment types include chromatography, buffer formulation, virus filtration, oligonucleotide synthesis). Possess in-depth knowledge of controls, instruments, design, construction, electrical, operation, and automation of such process equipment.
Duties/Responsibilities:Routine Support:
- Communicate with customers, by phone, via e-mail, and in person regarding service visits: planning, scheduling, scope, expected duration, shipment of parts and/or tools, and expected resources the customer may need to supply.
- PM parts tracking in coordination with OFT
- Perform mechanical, electrical, and software routine maintenance and repairs safely at a customer's site with no direct supervision, and while positively representing AKB.
- Observe, diagnose, and repair a broad range of mechanical, electrical, or controls-related issues with automation assistance.
- Independently diagnose problems, research solutions, and leverage a wide array of resources such as product/instrument user manuals, testing with service utilities, contacting a component manufacturer directly, personal professional networks & and experience, etc.
- Perform equipment Site Acceptance Testing, start-up, and training of new products and perform end-user re-training as necessary, independently or in assistance alongside a Project Engineer.
- Maintain service support database including service history files for customers and AKB.
- Follow-up on routine support with visit report and ensure closure of any open action items for both internal and customer items.
- Maintain Field Service assets and ensure consistent calibration status.
- Facilitate tracking and renewing of service contracts
Emergency / Off-Schedule Support:
- Serve as first point of contact for an emergency product failure in the field - calm the customer, clarify the problem, collect relevant historical perspective, identify root causes and propose solutions. Take corrective action required to minimize customer downtime.
- In cases when remote support is unable to resolve an issue, be available to travel on short notice to a customer's site to remedy the problem.
Relationships and People:
- Serve as the first point of contact for customer complaints and problem resolution by documenting the customer's concern; attempting remote dia