Field Service Engineer

Field Service Technician II

Location: California (Los Angeles preferred; Fremont and San Francisco Bay Area also considered)
Employment Type: Full-time (Direct Hire)
Compensation: $44.00 – $49.00/hour (based on experience)

About the Role

We are seeking a Field Service Technician II with strong electrical and mechanical expertise to support installation, maintenance, and troubleshooting of robotic and automation systems. This is a highly travel-intensive role supporting customer sites across the U.S. and occasionally internationally.

Success in this role requires hands-on technical skill, customer focus, and the ability to adapt to dynamic service environments.

Key Responsibilities

• Install, maintain, troubleshoot, and repair robotic and automation equipment at customer sites, remotely, or in-house
• Diagnose and resolve electrical, mechanical, and programming issues
• Respond to service escalations and deliver timely resolutions
• Document all service activities, including detailed reports completed before leaving customer sites
• Maintain accurate records of parts, tools, and test equipment
• Back up and document all software, programming, and configuration changes; provide copies to customers and internal records
• Support cross-functional teams (Sales, Engineering, Assembly, Logistics) as needed
• Identify and promote service and spare parts opportunities when appropriate
• Follow all company and customer safety standards and protocols

Required Qualifications

• Associate degree in a technical field (or equivalent experience)
• 2+ years of experience in field service, robotics, automation, or related technical work
• Strong electrical and mechanical troubleshooting skills
• Ability to read and interpret technical drawings (electrical, mechanical, GD&T)
• Intermediate computer skills (e.g., MS Office, CRM systems such as Salesforce)
• Strong problem-solving, communication, and organizational skills
• Customer-focused mindset with the ability to work independently
• Willing and able to travel extensively (70%–80%+), often on short notice
• Ability to work flexible hours based on customer needs
• Valid passport (or ability to obtain one)

Preferred Qualifications

• Experience working with robotic systems or industrial automation
• Familiarity with control systems and programming
• Experience supporting customers in high-demand service environments

Physical Requirements

• Ability to stand, walk, and work for extended periods
• Frequent climbing, balancing, stooping, kneeling, and crouching
• Ability to lift up to 25 lbs regularly and up to 75 lbs occasionally
• Manual dexterity for handling tools and technical equipment
• Ability to work in varying light and environmental conditions

Additional Requirements

• Must be able to pass pre-employment screenings (drug and background check)
• Must be willing to travel domestically and internationally as needed

Work Environment & Travel

• Travel required: approximately 70%–80%
• Work may be performed at customer sites, company facilities, or remotely
• Occasional training may take place at headquarters in Germany