Field Service Engineer

Hawkins, Inc./WaterSurplus is a trusted and well-known leader in the chemical industry for over 80 years. We have opportunities for motivated hard workers to learn and develop a career with our Water Treatment business segment. Our route sales/delivery approach to supplying products and equipment to our customers in 27+ states ensures superb customer service and support. Our customers include water and wastewater treatment systems, municipal and commercial swimming pools, industrial process and wastewater facilities, and industries like oil/gas and agricultural farmers/growers.

Learn more about us at www.hawkinsinc.com (NASDAQ: HWKN).

ABOUT THE JOB

The Field Service Engineer provides site services to clients such as supervision of equipment/system installation, start-ups, commissioning, troubleshooting, media & membrane loading, equipment inspections, general maintenance, and repairs for water treatment equipment/systems.

DUTIES AND RESPONSIBILITIES

• Perform equipment installation, startup, commissioning, service, testing, and operator training for various types of water treatment systems, both onsite and offsite.
• Ensure timely project completion by effectively managing field service goals, schedules, and on-site costs related to time, materials, and labor.
• Provide technical support to the Production Manager at the Loves Park, IL facility, assisting with equipment refurbishments, assembly, and final testing.
• Support production and equipment rebuilds at the home office, as needed.
• Travel to customer sites for service calls, troubleshooting, water audits, system repairs, sales support, and equipment evaluations.
• Participate in training initiatives for service technicians to ensure consistent and effective equipment startup procedures.
• Provide work direction to Field Service Technicians and Equipment Technicians, as well as guidance to production staff and contractors during onsite service.
• Operate and maintain company vehicles, tools, and service equipment according to company policy and safety protocols.
• Promote and maintain a safe work environment by adhering to company safety policies and applicable OSHA and State of Illinois regulations.
• Perform other duties as assigned.

ABOUT YOU

• Bachelors degree in chemical, mechanical, or electrical engineering, or equivalent hands-on industry experience.
• Minimum 5 years of experience in equipment service, repair, plumbing, or control systems within the water treatment industry.
• At least 2 years in a supervisory or team leadership role.
• Strong troubleshooting experience with water treatment systems such as filters, reverse osmosis, ion exchange, chemical feed, and pH adjustment systems.
• Proficiency with mechanical and electrical components of water treatment equipment, including pumps, media filters, membrane systems (RO, UF, NF), chemical injection systems, and valves.
• Ability to read and interpret equipment drawings, PFDs, P&IDs, electrical schematics, and technical manuals.
• Experience reading and modifying PLC ladder logic is required; PLC programming experience is preferred.
• Solid understanding of water chemistry and testing tools used in process design and troubleshooting.
• Ability to read and interpret water analysis reports.
• Valid Class D drivers license for operation of company vehicles.
• Proficient with Microsoft Office and capable of learning new software systems.
• Hands-on experience with a variety of tools, testing instruments, analyzers, and meters.
• Strong communication skills, both written and verbal.
• Ability to work independently or collaboratively across departments and organizational levels.

PHYSICAL REQUIREMENTS:

• Must be able to operate office equipment, fax and or printer, and personal computer.
• May stand, walk, bend, stoop, climb stairs and lift frequently on average of 8 hours each day.
• May be required to carry or move equipment or parts more than 50 lbs.
• May require confined space entry.
• Work requires close vision.
• Required to use power hoist, pallet transport trucks, powered forklifts, similar equipment and or company vehicles.
• Production environment or client off site location where you may climb and balance materials while moving or repairing equipment.
• Hand and eye coordination

TRAVEL:

Occasional travel required, including local site visits and domestic air travel.

Expected Compensation: $80,000-110,000/year. (DOE) + 5% Bonus eligibility

Hawkins/WaterSurplus offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

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All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace