Field Service Engineer - Medical Imaging

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Description

Join a Team That Keeps Healthcare Moving

CMS Imaging is seeking a skilled and customer-focused Field Service Engineer to join our growing service team in Florida. In this role, you'll install, troubleshoot, repair, and maintain advanced medical imaging equipment while building strong customer relationships and delivering exceptional service throughout the Southeast.

If you thrive on solving technical challenges, enjoy working independently, and are passionate about supporting healthcare through technology, we'd love to hear from you.

About CMS Imaging

CMS Mission Statement

We are a leading regional diagnostic medical imaging equipment solutions and service provider supplying world class service to the radiology field ranging from large medical centers to single practice physician offices. We provide cost-effective and innovative equipment and our customers experience excellent medical imaging service with quick response times, quality work and fair pricing.

What You'll Do

As a Field Service Engineer, you will play an important role in helping our customers maximize the performance, reliability, and safety of their imaging equipment.

Primary Responsibilities

• Maintain exceptional customer satisfaction on billed, warranty, and contract service calls.
• Travel throughout the Southeast to support customer service and installation needs.
• Evaluate, troubleshoot, and complete assigned service calls efficiently and accurately.
• Maintain a professional appearance and positive attitude while representing CMS Imaging.
• Complete all required service documentation, including regulatory and quality-related reports.
• Obtain customer acknowledgment and signatures on completed service documentation.
• Follow up with customers within 48 hours of completed service visits to ensure satisfaction.

Essential Duties

• Install, maintain, troubleshoot, and repair medical imaging and X-ray equipment.
• Coordinate with Customer Support Representatives and Service Dispatch regarding repair parts and logistics.
• Verify repair part ordering and delivery status.
• Work with high-voltage electrical systems, including 208V to 480V three-phase AC power.
• Properly utilize personal radiation monitoring equipment.
• Comply with OSHA, DHEC, FDA, and company safety requirements.
• Complete all required service, quality, expense, overtime, and regulatory documentation.

Essential Functions

• Perform complete installations of X-ray and medical imaging systems.
• Assist with equipment transport, assembly, and setup.
• Complete FDA Form 2579 (Report of Assembly of a Diagnostic X-Ray System).
• Safely operate rigging and material-handling equipment.
• Perform radiation calibrations and quality control procedures.
• Participate in equipment installations, site planning, preventive maintenance inspections, and technical training.
• Support and mentor fellow team members as opportunities arise.
• Support CMS Imaging sales initiatives, including service contract opportunities.
• Provide on-site technical support in clinical environments when required.

CMS is proud to be an Equal Employment Opportunity. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Requirements

What You Bring

Required Qualifications

• Five (5) years of field service experience in Medical Imaging preferred.
• Manufacturer training in medical imaging equipment preferred.
• Completion of an approved X-Ray or Medical Imaging technical program.
• Electronics degree or equivalent combination of education and experience.

Technical Knowledge & Skills

• Medical imaging and X-ray equipment service and installation
• Electronic troubleshooting and repair
• Circuit boards, processors, and computer hardware/software
• Preventive maintenance and calibration procedures
• Clinical imaging applications
• Customer service and relationship management
• Strong verbal and written communication skills
• Critical thinking and problem-solving abilities
• Ability to work independently and manage priorities effectively

Additional Requirements

• Valid Driver's License
• Successful Criminal Background Verification
• Personal vehicle meeting company requirements

Adhere to our CMS Core Values:

Treat others the way you want to be treated by adhering to high standards of:

Teamwork - Working together by sharing ideas, technologies and talents to achieve and sustain profitable growth and an exceptional customer experience.

Integrity - Having honor, being honest, being trustworthy and doing the right things without compromising the truth.

Accountability - Taking responsibility for your actions. ''Do what you say you are going to do.''

Exceptional Service - Providing superior and world class service and achieving excellence one customer at a time.