Field Service Engineer - Midwest

The RDI Group

Dallas, TX

JOB DETAILS
SKILLS
Analysis Skills, Calibration, Communication Skills, Corrective Action, Customer Experience, Customer Support/Service, Customer Training, Data Management, Database Report Tools, Database Technology, Develop and Maintain Customers, Driver's License, Electronic Engineering, Electronics, Equipment Maintenance/Repair, Groundskeeping, Identify Issues, Instrumentation, Military, Nuclear Engineering, Nuclear Physics, Nuclear Power, On Site Support, Organizational Skills, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Root Cause Analysis, SQL Databases, Safety Process, Software Administration, Software Installation, Spectroscopy, Technical Support, Technical Training, Testing, Training/Teaching, Willing to Travel, Writing Skills
LOCATION
Dallas, TX
POSTED
2 days ago

States of residence include Texas, Arkansas, Louisiana, Kansas, Missouri and MississippiKey ResponsibilitiesPerform on-site installation, configuration, calibration, and testing of complex radiation detection and measurement systems.Troubleshoot hardware, software, and system-level issues to identify root causes and implement corrective actions.Collaborate with technical support and engineering teams to resolve advanced system faults and improve performance.Provide customer training and operational familiarization on installed equipment and software applications.Document all service activities, repairs, and field findings through detailed service reports and logs.Maintain a professional customer-facing presence and ensure a positive client experience during all engagements.Support in-house equipment troubleshooting and repair activities as needed.Provide remote technical assistance via phone and email.Qualifications & RequirementsStrong technical aptitude with a background in electronics, mechanical systems, physics, nuclear technology, or related scientific disciplines.Excellent troubleshooting and analytical problem‑solving skills.Strong written and verbal communication abilities.Highly organized with solid computer and reporting skills.Self‑motivated and capable of working independently or collaboratively within a team environment.Ability to follow and adhere to all safety procedures and protocols.Ability to lift and transport equipment weighing 50+ pounds.Willingness to travel regionally up to 70%.Valid driver's license required.Preferred ExperienceExperience working with radiation detection instrumentation and spectroscopy systems.Familiarity with gamma spectroscopy, alpha/beta counting systems, and radiation monitoring equipment.Understanding of nuclear physics and radiation detection principles.Experience with technical software platforms, reporting tools, and database systems.Knowledge of SQL databases, reporting software, or data management tools is a plus.Ability to troubleshoot complex systems down to the modular or component level.Prior military nuclear power program experience is highly desirable.Education & ExperienceAssociate's or Bachelor's degree in Electronics, Nuclear Engineering, Physics, or a related technical field preferred.Equivalent technical training and hands‑on field experience will also be considered.1–3 years of experience in a technical field service, maintenance, or customer support role preferred.Strong customer service background with experience supporting technical systems and equipment.#J-18808-Ljbffr

About the Company

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The RDI Group