Field Service Engineer - North America Region

Job Description:

Smart People. Smart Ideas. Smart Choice.

Hands-On Field Service Role

MTS is a leading global supplier of test and simulation systems. Formula 1 teams, leading automotive and aerospace companies, and the world's top researchers in materials and seismic engineering all rely on our systems to determine product reliability and ensure compliance with quality standards. Check out some of our amazing technology here: http://www.youtube.com/watch?v=vXOsvWpTHH4

What This Role Looks Like

This is a unique, HQ-based Field Service Engineer role for someone who thrives on variety over a fixed territory. As our floater FSE, you'll step into a trainer's or mentor's territory anywhere in North America for the full duration of each training or mentoring event, keeping coverage seamless while they're out. When no event is active, you'll cover PTO, illness, and peak overflow. Being based at MTS headquarters means faster ramp-up, direct access to SMEs and training resources, and central dispatch to wherever coverage is needed next.

Day to day, the work is hands-on: installing, maintaining, calibrating, and troubleshooting complex servo-hydraulic and electro-mechanical test systems at customer sites. Training on MTS-specific technology is provided, and strong hands-on technical aptitude is essential.

Travel: This role involves frequent travel to customer sites across North America, since coverage assignments follow wherever a training or mentoring event or overflow need arises. Travel will vary week to week rather than following a fixed regional pattern, and candidates should be genuinely comfortable with, and energized by, a highly travel-oriented role.

Key Responsibilities

• Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems
• Diagnosing issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips
• Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods
• Perform calibrations independently for assigned customer systems
• Manage service documentation, assigned assets, and customer communication professionally
• Work directly with customer engineering and lab teams in a service-oriented environment
• Maintain technical training and compliance with MTS quality and safety standards

Who This Role Is a Good Fit For

We are open to candidates at different stages of their careers. The common thread is hands-on technical aptitude, willingness to travel, and interest in growing into an independent field service role. Training and mentorship are provided.

Pathway A: Early-Career Technical Professionals

You may be a good fit if you have:

• Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2-4 years combined)
• An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, or a 4-year Engineering Technology degree
• Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role

Field service experience is not required for early-career candidates. Structured onboarding, shadowing, and technical training are provided.

Pathway B: Experienced Technicians / Field Service Professionals

You may be a good fit if you bring:

• 5-10+ years supporting electro-mechanical, hydraulic, or industrial equipment
• Experience in field service, installation, system startup, or maintenance
• Comfort owning customer relationships and troubleshooting complex systems with minimal supervision

Core Expectations for All Candidates

• Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows
• Willingness to learn and follow structured training and mentorship during onboarding
• Strong communication skills and professional interaction with customers
• Valid driver's license and ability to meet company vehicle requirements

Experience That Is Helpful (Not Required on Day One)

• Exposure to hydraulics, instrumentation, sensors, controls, or automation

• Calibration, diagnostics, or test-equipment experience

• Hands-on mechanical and/or electrical troubleshooting

• Familiarity with common electrical and mechanical diagnostic tools and test equipment

Best in Class Benefits:

• Affordable medical, dental, and vision insurance: http://myitwhr.com/
• HSA/FSA with a company match
• Income protection benefits
• Industry leading 401(k) plan
• Paid time off
• Parental leave
• Matching gift and volunteer program

Get Involved and Give Back:

MTS supports Employee Resource Groups (ERGs) that bring people together to share experiences and ideas, and we're committed to a diverse, inclusive workplace where everyone can contribute their talents. Through the ITW Hearts Giving Hope Program, employees also have the chance to give back and support families in our communities.

Physical Demands (MTS Global):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to lift 10 pounds (4.6 kilograms), lift and/or move up to 50 pounds (22.7 kilograms) frequently, and lift and/or move more than 50 pounds (22.7 kilograms) occasionally. The employee will engage in pulling/pushing, carrying, and working above their shoulder. This role requires walking, standing, sitting, stooping (bending at the back/shoulders), squatting, kneeling, bending, and in rare cases climbing activities. The employee will be required to operate a motor vehicle as part of their remote working position. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and troubleshoot defects or abnormalities in the work.

Compensation Information:

$30.00 - $40.00 per hour, commensurate with experience and qualifications.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.