We are a well-established Japanese company with U.S. headquarters south of Kansas City. The company is renowned for its high-end machine tool products, low employee turnover, strong industry reputation, and a stable, honest, employee-focused culture. We emphasize treating both employees and customers well, promotes efficiency and continuous improvement, and maintains a collaborative, hands-off management style that values self-motivated and independent team members. The company sells and services premium machine tools with a strong focus on Fanuc controls.
Job Summary
Position: Field Service Engineer - The role involves providing field service, installation, and support for high-end CNC machine tools at customer sites. Engineers work independently in a regional territory, performing hands-on mechanical and electrical troubleshooting, installations, and customer support with moderate travel.
Key Responsibilities
Conducting on-site service, maintenance, and repairs of CNC machines at customer facilities
Installing new CNC equipment, verifying proper setup, leveling, and alignment
Interpreting electrical schematics, blueprints, and carrying out fundamental electrical diagnostics (such as using a multimeter or wiring contactors/relays)
Replacing worn or damaged mechanical parts (e.g., knobs, fasteners, covers, and similar components)
Accurately documenting service visits, completing installation records, and submitting all required paperwork
Offering remote technical assistance and phone-based support to customers when necessary
Delivering hands-on machine training to help customers better understand and operate the equipment
Organizing travel itineraries to customer locations and preparing/submitting weekly expense summaries
Engaging in online training sessions and ongoing professional development to stay current
Approaching all customer interactions with reliability, professionalism, and a helpful attitude
Travel Expectations
Regional travel required, typically involving 6–7 overnight stays per month
Weekend assignments are infrequent and completely voluntary, with premium (double-time) pay if accepted
Required Qualifications
Hands-on experience servicing or maintaining CNC machine tools (milling centers, lathes, or similar machining equipment); prior work with Fanuc controls is highly desirable
Solid mechanical skills and comfort using a wide range of hand tools
Capability to understand electrical drawings and perform entry-level electrical fault-finding (multimeter usage, relay wiring, etc.)
High school diploma, vocational/technical training, or comparable real-world experience
Valid driver’s license and acceptable driving history
Self-starter who can operate effectively with little direct oversight
Ready and able to travel within the assigned region, including trip planning and territory navigation
Dependable, trustworthy individual with strong teamwork skills and a consistently positive demeanor
Emphasis placed on the ability to start contributing quickly rather than a specific number of years in the field
Preferred Qualifications
Practical experience working directly with Fanuc controls
Previous exposure to premium, high-precision machine tools or similar sophisticated equipment
Compensation & Benefits
Base salary: $85,000 – $100,000
Potential total compensation: Up to $115,000 including overtime
Overtime: Paid for hours over 40 per week (salary guaranteed even if 40 hours completed early in the week)
Per diem: $50 per day for overnight travel
Mileage reimbursement
Company-provided: Cell phone, laptop/computer, and company credit card for business expenses
Location
Based in the Philadelphia area, Western New Jersey, or Eastern Pennsylvania