Job Description
Position Title: Field Service Engineer / Desktop Support Engineer
Location: Raleigh, NC
Clearance Requirements: Must be able to pass a 30-year background check
Position Status: Contract
Position Description:
We are seeking a highly skilled Field Service Engineer / Desktop Support Engineer to provide hands-on technical support in a dynamic enterprise environment. This role is ideal for professionals with strong experience in desktop support, Windows systems administration, and hardware troubleshooting, who enjoy working onsite while also supporting remote users and field operations. This position involves a mix of onsite support, occasional travel, and limited remote work, supporting mission-critical infrastructure and end users across multiple locations.
Key Responsibilities:
- Deliver Tier 1-2 desktop support for Windows 10/11 environments, including troubleshooting, installations, upgrades, and system configurations
- Administer and support Windows Active Directory, including user account management and domain support
- Provide support for Microsoft Office 365, ODBC/SQL connections, and enterprise business applications
- Troubleshoot and maintain hardware systems (HP/Dell desktops, laptops) and peripherals including printers, plotters, and scanners (HP, Fujitsu)
- Perform device imaging, deployment, and lifecycle management for workstations and laptops
- Configure and support network printing environments and driver installations
- Provide AV/IT support for conference rooms, including Microsoft Teams, Zoom, projectors, and audio/video systems
- Assist with IT equipment relocation, setup, and installation across office locations
- Support enterprise IT projects, including system rollouts, upgrades, and migrations
- Document issues, resolutions, and maintain accurate support records
Required Skills/Education:
- Associate's degree in computer science, Information Technology, or related field (or equivalent experience)
- 3-5+ years of hands-on desktop support / field service experience
- Strong expertise in Microsoft Windows 10/11, Active Directory, and Office 365 support
- Experience with hardware troubleshooting, repair, and deployment (HP, Dell systems preferred)
- Knowledge of networking fundamentals, SQL/ODBC connections, and application support
- Experience supporting printers, scanners, and peripheral devices
- Strong problem-solving skills with the ability to work independently in a fast-paced environment
- Excellent communication and customer service skills
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Numbers & Facts
| Location | Raleigh, NC |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 1993 |
| Website | http://www.qednational.com/ |
About Company
QED National is a certified Women-Owned Business Enterprise with WBE certification in New York City, New York State, New Jersey and Delaware. A trusted IT advisor to both public and private sector customers, QED National is headquartered in New York City with offices in Albany, NY. Driven by 24 years of industry expertise and guided by strong, ethical practices, QED National helps clients achieve their business objectives by providing innovative IT consulting, reliable staff augmentation and scalable technology solutions that are custom tailored for their needs. Our outstanding service has earned us an extraordinary client retention rate of ninety-five percent.
PRACTICE AREAS
Cyber / Information Security
- Assessments and consulting
- Advanced security technologies and implementation support services
IT Management Consulting
- Data Analytics
- Project & Program Management
- Enterprise Architecture and Systems Engineering
- Governance, Risk & Compliance
- IT Strategy
IT Staff Augmentation
- Providing highly qualified, reliable consultants at cost-effective rates, backed by our reputation for integrity & professionalism
Technology Solutions
- A comprehensive portfolio of products and services including, but not limited to RSA, Checkpoint, Information Builders, Commvault, EMC and Schneider Electric/APC
QED National is led by a strong management team, under the direction of founder and president, Colleen Molter. Working with selected organizations, chosen for their outstanding products and support services, QED National delivers expert solutions ranging from IT assessments and governance to intelligent data storage and staff augmentation. It all adds up to comprehensive, customized IT business solutions.
Esteemed Clients and Sustained Growth
A New York City and New York State Certified Women-Owned Business Enterprise, QED National is a privately held company in continuous operation since 1993. Recipient of New York City, New York State, Florida, California and Fortune 500 contracts, QED National is proud to have sustained success and growth, including “Inc. Magazine’s 5000 Fastest Growing Firms in America” for nine consecutive years —2009 through 2017. View our full roster of awards.
QED National humbly, yet firmly, acknowledges its reputation among its clients as a partner that responds diligently—and expeditiously—to provide the highest quality services. The QED National team ambitiously looks forward to all future opportunities to provide such services.